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SoundPoint

IP 550

Quick User Guide

Basic Phone Features

Customizing Your Phone

Applies to phones running SIP 2.2 or

later.

For detailed information please consult

the comprehensive SoundPoint IP 550

User Guide available at:

www.polycom.com/support/voicedocum

entation/

Polycom, the Polycom logo and SoundPoint are registered

trademarks of Polycom, Inc. in the U.S. and various countries.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLACING A CALL

Using the Handset:

Pick up the handset and dial the

number or dial the number first, and

then pick up the handset.

Using the hands-free Speakerphone:

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number.

Or dial the number, and then press the

Dial soft key.

Using the optional Headset:

1. With the headset connected, press:

- any assigned line key, or

- the NewCall soft key.

2. Press

3. Dial the number.

Or dial the number, and then press

During a call, you can alternate

between handset, headset, or hands-

free modes by pressing the

keys, or picking up the handset.

ANSWERING A CALL

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

, or

- the line key, or

- the Answer soft key.

Using the optional Headset:

Press

Incoming calls may be ignored by

pressing the Reject soft key or

during ringing.

ENDING A CALL

Using the Handset:

Hang up or press the EndCall soft key.

Using the Speakerphone:

Press

or the EndCall soft key.

Using the optional Headset:

Press

or the EndCall soft key.

MICROPHONE MUTE

During a call, press

. Mute applies to

all modes: handset, headset, and

hands-free. You can hear all other

parties while Mute is enabled.

To turn off Mute, press

again.

CALL HOLD AND RESUME

1. During a call, press

Hold

or the Hold

soft key.

2. Press

Hold

again, the Resume soft

key, or the line key to resume the call.

LOCAL CONFERENCE CALLS*

To create a three-way local

conference call:

1. Call the first party.

2. Press

or the Confrnc soft

key to create a new call (the active call

is placed on hold).

3. Place a call to the second party.

4. When the second party answers,

press

or the Confrnc soft key

again to join all parties in the

conference.

When a conference has been

established, pressing the Split soft

key will split the conference into two

calls on hold.

Placing the call on hold on the

conference originator’s phone will

place the other parties in the

conference on hold.

A conference may be created at any

time between an active call and a call

which is on hold (on the same line or

another line) by pressing the Join soft

key.

Ending the call on the conference

originator’s phone will allow the other

parties to continue the conference.

___ _

* - Conferencing is an optional feature that must be

configured on the call server. Particulars and menu

options may vary.

CALL TRANSFER

1. During a call, press

Transfer

or the

Trnsfer soft key (the active call is

placed on hold).

2. Place a call to the party to which you

want to transfer the call.

3. After speaking with the second party,

press

Transfer

or the Trnsfer soft key

to complete the transfer.

Press the Blind soft key to transfer the

call without speaking to the second

party.

Transfer may be cancelled during

establishment by pressing the Cancel

soft key. The original call is resumed.

CALL FORWARDING

To enable call forwarding:

1. Press the Forward soft key from the

phone’s idle display or press

and select Features, and then

Forward.

2. Select a Forwarding Type from

Always, No Answer, and Busy.

3. For all types, enter a number to

forward all future calls to.

4. For No Answer, enter the number of

rings before forwarding.

5. Press the Enable soft key to confirm

Call Forwarding. A moving arrow icon

appears for that line to confirm Call

Forwarding is enabled.

To disable call forwarding:

1. Press the Forward soft key from the

phone’s idle display or press

and select Features, and then

Forward.

2. Select a Forwarding Type from

Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on

shared lines.

If call forwarding is configured on the

call server (invoked using * code dialing

or from a PC-based application), then

particulars and menu options may vary.

SoundPoint IP 550 Quick User Guide. 1725-12501-001 Rev B. 07/2007 1

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