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Help and advice
I am having trouble connecting to my network
• Your radio can’t connect to wireless networks that are access controlled, such as office networks,
without a WEP, WPA or WPA2 key or password.
• Your radio needs to be positioned within the range of your wireless network, which will be reduced if
there are walls between your router and radio. Although One Flow is very good at picking up wireless
networks, the strength of the Wi-Fi signal will vary depending on your router and the surrounding
environment. If One Flow fails to find your wireless network, or the signal drops off, move the radio
closer to the router.
• Unless your wireless network is ‘open’ (this is generally not recommended due to the risk of
unauthorised access), make sure you have your WEP, WPA or WPA2 key to hand.
• If you also experience trouble connecting to your network with the Ethernet adapter, check your
internet connection using a computer. If this is OK, try restarting your modem.
Screen displays ‘Station not available’
• If a station will not play, tell us about the problem at the ‘Contact us’ page at the Pure Lounge, or visit
http://support.pure.com for more help.
Media player is not working
• To share your music files with your radio you need to download and install FlowServer from www.
thelounge.com (available as a free download when you join the Lounge).
• Make sure that your computer is switched on.
• Your radio cannot play files which are restricted by Digital Rights Management (DRM).
• Make sure your music files are saved as a supported file format: MP2, MP3, WMA4, WMA7, WMA8,
WMA9, AAC (including .m4a) or Real Audio.
Note: Visit http://support.pure.com for further help, step-by-step guides, and downloads.
