english
As soon as your vacuum cleaner starts to malfunction, and before performing any checks:
stop the appliance by pressing the Start/Stop button and unplug it.
Your appliance does not start
• The appliance is not plugged in
Check that the appliance has not been unplugged, and plug it back in if necessary (see § 3).
Your appliance performs poorly, makes some noise, whistles and stops.
• The hose or tool is partly blocked
Unblock the hose or tool.
• HYGIENE BAG is full or saturate
Change HYGIENE BAG
• The antibacteria HEPA , the antibacteria microactive filter , or antibacteria motor
protection is saturated.
Change the filter
• The HYGIENE bowl does not fully fit into place
If the dustbag is in place, remove the bowl, put the bag back into place (opening open).
Check that there is no dust in the appliance. HYGIENE BAG cardboard is damaged,
change the bag.
• The electronic control is in the ECO position
Set the control to the MAX position unless you are vacuuming delicate fabrics (see § 4).
• The suction regulation control is open
Close it (see § 4).
Your vacuum cleaner stops while vacuuming
• The safety thermostat has tripped
Check that nothing is blocking the tool, hose or spiral separator, and that the filter is not
clogged. Allow the appliance to cool down for approximately 30 minutes before switching
on again
The remote control* does not work or does not work well
•Obstacles, walls or certain surfaces (partitions, doors, high ceilings, lofts, bay windows,
dark paint, etc.) interfere with or prevent transmission
Point the handle at the vacuum cleaner
•Infrared sources (sun, energy-saving light bulbs, etc.) disrupt transmission
Move away or turn them off
• The batteries have run down.
Replace the battery. Use lithium batteries CR2032 and change it when neccessary (see §
11).
The power cord does not fully retract.
• The cord slows down as it is retracted
Pull out the cord until completely extended and press on the cord rewind command (see § 5).
If the problem persists, send the appliance to your nearest Rowenta Approved Service
Centre
HELPLINE:
If you have any product problems or queries, please contact our Customer Relations
Team first for expert help and advice:
0845 602 1454 - UK
(01) 4751947 - Ireland
or consult our website - www.rowenta.co.uk
WHAT TO DO IF …
15
*according to model
