Bedienungsanleitung Samsung HW-Q950A (Seite 32 von 36) (Englisch)

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Initialisation

Top of the Soundbar

INIT

With the Soundbar on, press the (Volume) buttons on the body

at the same time for at least 5 seconds. “INIT” appears on the display

and then the Soundbar is initialised.

CAUTION

• All the settings of the Soundbar are initialised. Be sure to

perform this only when initialisation is required.

13 TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

• Check whether the power cord of the Soundbar is correctly

inserted into the outlet.

Soundbar works erratically.

• After removing the power cord, insert it again.

• Remote the power cord from the external device and try again.

• If there is no signal, the Soundbar automatically turns off after a

certain period of time. Turn on the power. (See page 9.)

Remote control does not work

• Point the remote directly at the soundbar.

• Replace the batteries with new ones.

Sound is not output from the soundbar.

• The volume of the Soundbar is too low or muted. Adjust the

volume.

• When any external device (STB, Bluetooth device, mobile device,

etc.) is connected, adjust the volume of the external device.

• For sound output of the TV, select Soundbar. (Samsung TV:

Home ( ) → Settings ( ) → Sound → Sound Output → Select

Soundbar)

• The cable connection to the Soundbar may not be loose. Remove

the cable and connect again.

• Remove the power cord completely, reconnect, and turn the

power on.

• Initialise the product and try again. (See page 32.)

Sound is not output from the subwoofer or the rear speakers.

• Check whether the LED indicator on the rear of the Subwoofer

and Surround Speakers are on in blue. Reconnect the Soundbar

and Subwoofer and Surround Speakers if the indicator is blinking

in blue or turned red. (See page 14.)

• You may experience an issue if there is an obstacle between the

Soundbar and Subwoofer. Move devices to an area away from

obstacles.

• Other devices sending radio frequency signals in proximity may

interrupt the connection.

Keep your speaker away from such devices.

• Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer

and Surround Speaker

• If there are any objects between the Soundbar and Subwoofer

speaker, this could cause a problem. Please reposition these to a

place without such an object.

• There may be sound jitter or delays when the Subwoofer and

Surround Speaker are far from the Soundbar. Please place them

near the Soundbar.

• There may be sound jitter or delays when the Soundbar is near an

instrument or electrical device that can cause radio interference.

Place the Soundbar far from such devices that can cause radio

interference. (E.g., wireless router)

• Change the TV network connection status from wireless to wired.

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Samsung HW-Q950A Seite 32

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