11
What to do if ...
ʑ
Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not
dispensed.
– inicio/pausa (start/pause) not selected?
– Tap not turned on?
– Filter blocked? Clean the filter a page 10.
– Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
– Safety function active. Wait approx. 2 minutes.
– - - - - (without final spin) selected? apage 3, 4.
– Can be opened by emergency release only? a page 9.
ʑ
Programme does not
start.
– inicio/pausa (start/pause) or (finished in) selected?
– Washing machine door closed?
– Childproof lock active? Deactivate apage 5.
ʑ
Detergent solution is
not drained.
– - - - - (without final spin) selected? apage 3, 4.
– Clean the detergent solution pump apage 10.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the
drum.
– Not a fault - water below the visible area.
ʑ
Unsatisfactory spin
result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has cancelled the
spin cycle because of uneven distribution of the laundry. Distribute
small and large items of laundry evenly inside the drum.
– Programme Ô menos (anti-crease) selected? apage 7.
– Speed selected too low? apage 5.
ʑ
The programme
duration changes
during the wash cycle.
– Not a fault – the programme sequence is optimised for the particular
wash process. This may result in changes to the programme
duration in the display field.
ʑ
Spin cycle performed
several times.
– Not a fault - unbalanced load detection system adjusts the
imbalance.
ʑ
Residual water in the
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary apage 9.
ʑ
Odour formation in the
washing machine.
– Run programme algodón/algodão (cottons) 90 °C without laundry.
Use standard detergent.
ʑ
activo (wash) display
lamp flashes. Foam
may be coming out of
the detergent drawer.
– Too much detergent used? Mix 1 tablespoon of fabric softener with
½ litre of water and pour into dispenser II (not for outdoor and down-
filled textiles!).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Intense noise formation,
vibrations and
“wandering” during the
spin cycle.
– Are the appliance feet fixed? Secure the appliance feet
aInstallation instructions.
– Transportation safety devices removed? Remove the transportation
safety devices aInstallation instructions.
ʑ
Noises during spin and
drain cycles.
– Clean detergent-solution pump apage 10.
ʑ
Display panel/indicator
lamps do not function
during operation.
– Power cut?
– Fuses triggered? Reset/change the fuses.
– If the fault occurs repeatedly, call the after-sales service.
ʑ
Programme sequence
longer than usual.
– Not a fault - unbalanced load detection system adjusts imbalance by
repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse
cycle.
ʑ
Detergent residues on
the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Select m (rinse)/ centrifug. adicional (spin) or brush the laundry
after washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to (off) and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service aInstallation instructions.
