The Remote Control Doesn't Work
1.Something might be between the remote and the remote light sensor on the front of the TV.
Make sure there is a clear path.
2.Maybe the remote isn't aimed directly at the TV.
3.Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in
the remote. (Note, if you remove the batteries, you may have to reprogram the remote to
operate other devices.)
Problems with V-Chip/Parental Controls
The rating limits don't work
1.You must lock the settings. Go to the Main Menu (press MENU on your remote), select
Parental control, select Lock Parental Control. I don't remember my password and I want
To unlock the TV
1.If you forget your password, turn the TV off. Simultaneously press and hold VOL UP on the
side panel and CLEAR on the remote for 10 seconds. Next time you enter the Parental
control menu enter a new password The V-Chip won't let me watch a program even
though it's not rated as violent.
2. Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you
must set NR to View separately in order to view movies with an NR rating.
What Else Can I Do?
If you've been through the Troubleshooting section and nothing has fixed your problem, try
rebooting your TV. Note that after a reboot you may need to run your TV through the setup
process again. To do a reboot,unplug the power cord from the wall outlet, power strip, etc.
Keep your TV unplugged for about 5 minutes.Then plug the TV back in, turn on the TV, and
see if the problem is fixed. If the problem remains, then please contact Customer Support at
the support number provided in your Warranty under How To Get Service.
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