Bedienungsanleitung Snooper Evolution Plus (Seite 26 von 31) (Englisch)

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5. Have you installed the Snooper download software onto your computer?

If you have not installed the software you will not be able to perform a

download to your Evolution. Once the software is installed there will be a

new icon on your desktop: ‘Evolution Plus’. Please check to see if you

have the latest version of this software by visiting www.snooperneo.co.uk

and clicking on the link ‘Download software’.

6. Have you connected the computer to the internet?

The computer needs to be connected to the internet before you can begin

to download the database to your Evolution. Please make sure that you

internet connection is established and that you have signed in to your

broadband account (if required).

7. What version of Internet Explorer / Netscape Navigator are you using?

The software will only operate if you have Internet Explorer or Netscape

Navigator 4.5 or above.

To check what version of Internet Explorer you have; open your browser,

click on the ‘Help’ menu and select ‘About Internet Explorer’. This should

now display what version you currently have installed. If you have a

version older than 4.5 (e.g. 4.0), open your browser, click on ‘Tools’ and

select ‘Windows Update’. This will take you to the Microsoft website where

you can download the latest version of internet explorer.

To check what version of Netscape Navigator you have: open the browser,

click on the ‘Help’ menu and select ‘About Netscape Navigator’.

SECTION TWO

This section is for supplying possible reasons and solutions to problems you

may be experiencing whilst trying to download the database to your Evolution.

If after going through section one you are still experiencing difficulty or have

received an error message please read through the following:

ERROR MESSAGE – ‘Error 521 - There was a problem connecting to the

Performance Products server’

If you get an error message similar to the one above this normally means

there is something blocking communication between the software, most

typically a firewall, and our server. Windows XP is supplied with an ‘Internet

Connection Firewall’ as standard. Depending on which Service Pack you

have for this operating system you will need to access the firewall settings

and allow access for the software. We recommend updating to Service Pack

2 as this will allow easier configuration.

If you have a Firewall on your computer the software may appear to hang and

your Firewall software will inform you that the Snooper Updater software is

trying to access the internet. Please make sure that you grant/allow/permit

access through the Firewall. Please read the messages supplied by your

Firewall software carefully before choosing your option. If you do not allow

the program to access the internet through the Firewall, the download

process will fail.

If no message was prompted by the firewall software uninstall and then

Troubleshooting

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Snooper Evolution Plus Seite 26

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