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To check what version of Internet Explorer you have; open your browser, click on the 'Help' menu and select 'About
Internet Explorer'. This should now display what version you currently have installed. If you have a version older than 6
(e.g. 4.5), open your browser, click on 'Tools' and select 'Windows Update'. This will take you to the Microsoft website
where you can download the latest version of internet explorer.
To check what version of Netscape Navigator you have: open the browser, click on the 'Help' menu and select 'About
Netscape Navigator'.
SECTION B
This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down
load the database to your Sapphire Plus. If after completing all the checks in Section A and you are still experiencing
difficulty or have received an error message please read through the following:
1. ERROR MESSAGE: "Initialisation Error" or “Error 429: Active X Cannot Create Object”
If the Sapphire Plus Updater program results in either of the above error messages and you are up to date with your
Windows Critical Updates and Service Packs then you may need to install Windows Script 5.6 for Windows 2000 and XP
from Microsoft which isn’t included in the Windows Update Website.
Open up your internet browser and go to the Microsoft website. Type ‘Windows Script 5.6’ in the search field located in
the top right hand corner of the page. The first result will provide a link that will allow you to download the software patch.
Once downloaded you will need to install it.
2. ERROR MESSAGE – ‘The device has not been enabled yet.’
Please refer to Step 1 in section A for further details.
3. ERROR MESSAGE - 'There was a problem connecting to the Performance Products server…'
If you get an error message as described above this normally means that there is something blocking communication
between the software, most typically a firewall, and the Enigma™ server. Windows XP is supplied with a built in 'Internet
Connection Firewall'. Depending upon which Service Pack you have for this operating system you will need to access the
firewall settings and allow access for the software. We recommend updating to Service Pack 2 as this will allow easier
configuration. Please refer to Step 3 in Section A for how to determine what Service Pack your windows XP Operating
System has.
If you do have a Firewall on your computer the Sapphire Plus Updater software may appear to stop and it is at this point
that your Firewall software will inform you that the Sapphire Plus Updater software is trying to access the internet. Please
make sure that you grant/allow/permit access through the Firewall.
Please read the messages supplied by your Firewall software carefully before choosing your option. If you do not allow
the program access to the internet through the Firewall, the download process will fail.
If no message was prompted by the firewall software uninstall and then re-install the software and perform a download
again.
Warning: We do not recommend disabling your firewall software in order to perform a download to your
Sapphire Plus, nor can we provide advice on how to alter the settings on third party software, nor can we be held
responsible for any action taken by the PC user that makes the PC more vulnerable to malicious viruses,
software and computer hackers. Any changes made to the PC firewall settings are solely at the PC user's
discretion. We would recommend contacting the third party software manufacturer for further information of how
to configure the firewall software.
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