Bedienungsanleitung Snooper SC5800 (Seite 99 von 104) (Englisch)

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Troubleshooting

SNOOPER

Downloads

If you are having any diculty in performing a download onto the Snooper unit it is advisable to refer to the checklist in Section A

rst before contacting us.

If you are still unable to perform a download after following all of this checklist then please send an email to Support@snooper.eu

stating the nature of your diculty. To expedite your enquiry please supply as much detail as possible including your contact details,

Snooper serial number, PC operating system, error codes and any other relevant information. One of our technicians will reply as

soon as possible.

Alternatively you can contact our Technical Helpline on 0333 240 1000 and select Option 3.

This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving

common download problems. Section B consists of a few possible reasons and possible solutions to error messages that may

be displayed by the operating system or the software whilst you are trying to perform a download.

SECTION A

1. Have you registered the Snooper unit?

You will not be able to download the AURA™ database unless Snooper is registered. If the unit has not been registered, a message

will appear on the software informing you that the device is not enabled. Please register online at www.snooperneo.co.uk.

2. What operating system are you using on your computer?

Snooper download software will only work on the following Windows operating systems:

Windows Vista, Windows 7, Windows 8 and Windows 10.

The software will not work on Windows 95, 98, 98SE, Millennium, Windows 2000 and Windows XP; Apple Macintosh operating

systems are not supported. Windows XP (64bit) systems is not supported.

To determine which operating system you have on your computer:

Right click on the ‘Computer’ icon on your desktop and select ‘Properties’ from the drop down menu.

When the ‘System Properties’ dialogue box opens, the ‘General’ tab is selected by default. Under the heading of ‘System’ the

operating system is displayed.

If you do not have a ‘My Computer’ icon on your desktop you can nd this information by going to the ‘Control Panel’ and

double left clicking the ‘System’ icon. The ‘System Properties’ window will then be displayed as outlined in ‘b’ above.

3. Is the USB cable supplied with Snooper connected correctly?

Please make sure the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller connector is plugged

into the USB socket on the side of the unit. Only plug the USB lead into Snooper once you see the ‘Menu Screen’ after turning

Snooper ‘ON’.

Please Note: Do not use the USB cable that comes with the USB Host connection as this lead is not compatible for speed camera

updates.

4. Have you installed Snooper download software onto your PC?

If you have not installed the download software you will not be able to perform a download to Snooper. Once the software is

installed there will be a new icon on your desktop . The icon is similar to this

Please check to see if you have the latest version of the software by visiting http://www.snooperneo.co.uk/software.cfm to check

what software version you have, double left click Snooper icon, look at the top of the window that opens and you will see the

version number in brackets.

5. Have you connected the computer to the internet?

The download software has to download a le directly from our server and this can only be done if an internet connection is

present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or signing in to

your broadband internet account before you begin to download the database to Snooper.

SC5800 DVR V1.4 EN 9/24

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