Bedienungsanleitung Snooper Strabo S370 (Seite 54 von 57) (Englisch)

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If you are having any difficulty in performing a download onto your Strabo unit it is advisable to refer to the checklist in

Section A first before contacting us.

If you are still unable to perform a download after following all of this checklist then please send an email to Strabo-

technical@performanceproducts.co.uk stating the nature of your difficulty. To expedite your enquiry please supply as much

detail as possible including your contact details, Strabo serial number, PC operating system, error codes and any other

relevant information. One of our technicians will reply as soon as possible.

Alternatively you can contact our Technical Helpline on 0870 787 0700 and select Option 3.

This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving

common download problems. Section B consists of a few possible reasons and possible solutions to error messages that

may be displayed by the operating system or the software whilst you are trying to perform a download.

SECTION A

1. Have you registered your Strabo unit?

You will not be able to download the database unless the Strabo is registered. If the unit has not been registered a

message will appear on the software informing you that the device is not enabled. Please telephone our registrations

team on 0870 787 0700 and select Option 1 to register your unit; or alternatively register online at www.snooperneo.co.uk.

2. Is the Strabo connected to an AC mains power supply?

The Strabo needs to be switched on BEFORE connecting it to the PC. The Strabo does not receive any power via the

USB cable and ideally be powered from the mains rather than the built in battery. Please use the AC mains adapter

supplied with your unit and connect to the socket marked DC 5V on the right hand side of the unit. To switch the unit on

press and hold the standby power switch on the top of the unit for 2 seconds.

3. What operating system are you using on your computer?

The Strabo download software will only work on the following Windows operating systems:

Windows 2000, Windows XP and Windows Vista.

The software will not work on Windows 95, 98, 98SE and Millennium; Apple Macintosh operating systems are not

supported.

To determine which operating system you have on your computer:

a) Right click on the 'My Computer' icon on your desktop and select 'Properties' from the drop down menu.

b) When the 'System Properties' dialogue box opens the 'General' tab is selected by default. Under the heading 'System'

the operating system is displayed.

If you do not have a ‘My Computer’ icon on your desktop you can find this information by going to the ‘Control Panel’ and

double left clicking the ‘System’ icon. The ‘System Properties’ window will then be displayed as outlined in ‘b’ above.

4. Is the USB cable supplied with the Strabo connected correctly?

Please make sure that the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller

connector is plugged into the USB socket on the underside of the unit. Only plug the USB lead into the Strabo once you

see the ‘Information Screen’ after turning the Strabo ‘ON’.

5. Have you installed the Strabo download software onto your PC?

If you have not installed the download software, you will not be able to perform a

download onto your Strabo. Once the software is installed there will be a new icon

in your system tray, which is located at the bottom right hand side of your desktop

near the system clock. The icon is similar this:

Please check to see if you have the latest version of the software by visiting

http://www.snooperneo.co.uk/software.cfm

To check what software version you have, double left click the Strabo icon in your

system tray, look at the top of the window that opens and you will see the version

number in brackets In this illustration the version number is (v1.1.0)

Troubleshooting Downloads

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Snooper Strabo S370 Seite 54

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