PART 1 • English
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A.1 TROUBLE SHOOTING
Occasionally receivers can hang-up (just like a PC) so you are recommended to reset the receiver by
disconnecting it from mains power. Wait 30 seconds and connect to mains power again and now check if
the unit is working as expected. If the receiver does not work properly after checking the trouble shooting
section, please contact the dealer. Don’t open the receiver cover, it may cause an electrical shock due to
high current voltage and the warranty of your receiver will be void if the receiver has been opened.v
Symptom Cause Remedy
The green/red lights
on front panel do
not light up
The power cord is not plugged in Check that the power cord is plugged into
the wall outlet
No picture and
sound
TV is set to wrong channel Check if the TV is switched on and set your
TV to the correct EXT / AV or UHF channel
Problem in cable
connections between receiver
and TV
Check if the scart and/or RF cable
isconnected correctly to the TV and to the
back of the receiver
Receiver “hang-up” Disconnect the main power cord of the
receiver from the 220V main power. Reapply
the power and “Reset” from the menu.
Retuning as if for the first time
No sound The receiver or TV is in
“MUTE” mode
Press the MUTE button on the remote
control unit of your receiver and TV
No sound or
picture
Problem in scart cable
connections between receiver
and TV
Firmly press the scart connectors on the
backside of the TV and receiver. Replace the
scart cable
No picture Wrong alignment of the dish Check the signal strength with a spectrum
analyser and adjust your dish correctly.
The receiver
displays the
message “No or
Bad signal” during
bad weather
conditions (heavy
rain or snow)
This is normal, the bad
weather is
interfering the signal between
the satellite and your dish
Once the weather is better the picture will
appear. If not : check if there is no snow on
your dish
