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Warranty provisions
11 WARRANTY PROVISIONS
Tacx products are manufactured in accordance with the highest quality standards. A warranty
period of one (1) year from the date of purchase applies to manufacturing or material defects
of all Tacx products. Save the sales slip, since that is your proof of purchase!
The warranty shall expire if the product shows clear evidence of the following:
1 use for any purpose other than that for which it was intended
2 inexpert use, repairs or dismantling
3 damage due to accidents or neglect
4 damage to the computer's printer plate caused by perspiration and/or humidity
5 defects that occur during shipment or transport of the product
The warranty does not apply to parts subject to normal wear and tear (e.g. batteries).
Shipping Costs
- Shipping charges to a Tacx dealer or Tacx Service Centre are for the owner's account.
- Tacx Service Centre will carry out repairs and provide return shipping without charge.
Procedure
- If, during normal use, a product does not function properly for any reason whatsoever, return it
to your dealer, along with proof of purchase (copy of the sales slip) and a completed service
form. You can also ship it directly to the nearest Tacx Service Centre in your country. There is a
list of Tacx Service Centres in the Tacx catalogue, the user's manual and at the Tacx web site.
- Follow the instructions for return shipments. The Tacx Service Centre will only accept return
shipments accompanied with completed service forms.
- The Tacx Service Centre will repair or replace products covered by the warranty within 30
days, free of charge.
- Technische Industrie Tacx bv shall be the sole judge as to whether a product is covered by the
warranty. If a product is not covered by the warranty, it will be repaired and the charges will be
billed. If the cost of repair exceeds 50.00 Euro, you will receive a cost estimate in advance.
After receiving your confirmation, the product will either be repaired or returned to you in
its original state.
Instructions for return shipments
1 Only send those parts of the Tacx product that require repair.
2 Repack everything carefully in the original packaging. Transport damage will be for your account.
3 Fill in the service form completely and clearly.
4 Include a copy of the sales slip.
5 Send the package prepaid - with optional insurance - to the Tacx Service Centre in your country.
Liability
- Tacx bv reserves the right to modify, improve or to cease manufacturing any of its products
without prior notification.
- Tacx bv shall not be obligated to add new features or elements to previously sold products,
even if said products are returned under cover of warranty.
- Tacx bv may replace defective parts by equivalent parts of similar quality, if identical parts
are not available.
- Tacx bv will not accept liability whatsoever for direct, incidental or particular damages arising
from or relating to the use of the products.
