10 Troubleshooting guide
Fault Possible cause Solution
Remote control does not
work
Wrong remote control code
used.
Apply correct remote
control code
Batteries are spent Replace batteries
Various channels not shown
correctly in channel list
Wrong channel list selected Select other channel list
Programmes such as
DSF and Tele 5 have
interference at certain times
Interference from cordless
DECT telephones
Increase distance between
base station and receiver
Sound OK, no TV picture Radio mode called up and
radio background image is
switched off
Scart plug not connected
correctly
Check setting
Connect Scart plug properly
Picture not fully visible or
distorted
Picture format not correctly
set
Check picture format
Wrong picture display /
zoom selected
Check picture display /
zoom in menu
Check zoom setting
No picture, no sound,
display not on
No mains voltage Check mains adapter and
plug
No HD picture Configured HD resolution
not supported by TV
Modify HD resolution for the
correct device or connect
via Scart lead
No sound via HDMI, picture
OK
Wrong HDMI sound format
selected
Check HDMI sound format
No sound or wrong audio
playing
Dolby Digital active or
wrong audio language
selected
Check setting in menu
Check Dolby Digital /
language selection
