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model VH5

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  • Page 1

    model VH5



  • Page 2

    we expect
    this product
    to be PERFECT

    if it’s not,
    WE will make
    it right



  • Page 3

    Important Safety Instructions.............................................................. 4

    Troubleshooting ................................................................................ 12

    Safety Features.................................................................................... 7

    Warranty............................................................................................. 13

    Controls................................................................................................ 8
    How To Use.......................................................................................... 9
    Cleaning............................................................................................. 10
    Storage............................................................................................... 11
    Reset Heater...................................................................................... 11



  • Page 4

    This owner’s guide and any additional inserts are considered part of
    the product. They contain important information about safety, use and
    disposal. Before using the product, please familiarize yourself with all
    operating and safety instructions. Please keep all documents for future
    reference and pass these documents on, together with the product,
    to any future owner. See our website to view, download and print the
    most current version of this owner’s guide.
    INTENDED USE: This product is intended to heat and circulate
    the air in indoor living spaces only. This product is not intended
    for commercial or industrial use. The manufacturer assumes no
    responsibility for damage or injury due to unauthorized use or
    product modification. Failure to follow these directions will void the
    product warranty.
    WARNING: Risk to Children and Impaired Persons
    - Extreme caution is required during the installation, operation,
    cleaning and maintenance of this product by or around children
    under age 12 and anyone with reduced physical, sensory or mental
    capabilities. Children should be supervised to ensure that they do
    not play with the appliance, its parts and packaging material.
    INSTALLATION WARNING—To reduce risk of fire, electrical shock
    and injury to persons, observe the following:
    - A heater has hot and arcing or sparking parts inside. Do not use it in
    areas where gasoline, paint, or flammable liquids are used or stored.


    - Do not use this heater in an RV, boat or during any application
    where battery power is converted to AC power.
    - Place this product at least 3 feet away on all sides from, electrical
    outlets, furniture, pillows, bedding, papers, clothes, curtains and
    other objects that may cause or catch on fire. Do not place the
    heater near a bed because objects such as pillows or blankets can
    fall off the bed and be ignited by the heater.
    - To prevent a possible fire, do not place the heater on soft
    surfaces, like a bed, where air intakes or exhaust can be blocked in
    any manner.
    - No part of this product (the appliance, power cord, plug, packaging,
    etc.) should be placed near furnaces, fireplaces, stoves or other high
    temperature heat sources. Do not use in a window, on an uneven or
    unstable surface, or near water.
    - The appliance, power supply, power cord and plug cannot come
    into contact with water. Do not use this product on wet surfaces.
    Do not use this product in a bathtub or shower or position product
    where it may fall into a bathtub, laundry, swimming pool or other
    water container. Do not use this product outdoors or expose it to
    weather or elements.
    - Do not run cord under carpeting. Do not cover cord with throw
    rugs, runners, or similar coverings. Do not route under furniture or
    appliances. Arrange cord away from traffic area and where it will not
    be tripped over. The cord should not hang over edges of counters
    or be placed where it can be crimped or closed in doors. Place
    appliance near an easily accessible outlet so the product can be
    unplugged quickly during an emergency.
    - Do not modify the product with any aftermarket accessory.
    SAFE USE WARNING—To reduce risk of fire, electrical shock and
    injury to persons, observe the following:

  • Page 5

    - Use this heater only as described in this manual. Any other use not
    recommended by the manufacturer may cause fire, electric shock, or
    injury to persons.
    - Extreme caution is required at all times a heater is in operation.
    Always unplug heater when not in use. Vornado does not
    recommend unattended and unsupervised use of this heater.
    - This heater is hot when in use. To avoid burns, do not let bare
    skin touch hot surfaces. If provided, use handles when moving
    this heater.
    - Always plug heaters directly into a wall outlet/receptacle. Never use
    with an extension cord or relocatable power tap (outlet/power strip).
    Do not use this heater on a surge-protected unit or Ground Fault
    Circuit Interrupted (GFCI) outlet. Note: GFCI outlets are typically
    found in bathrooms and kitchens and feature a “reset” button to
    prevent tripping of an electrical circuit.
    - Before plugging power cord into electrical outlet, be sure that
    all electrical information on the rating label, including voltage, is
    compatible with your outlet’s power supply.
    - WARNING: To reduce likelihood of circuit overload, fire and electric
    shock, do not operate with a solid state speed device, such as a
    dimmer control switch. Use of this appliance on the same electrical
    circuit as another high energy use product, such as a vacuum
    cleaner, blender, variable speed fan or circular saw is not advised.
    Do not use this heater with a timer designed to automatically turn
    the unit on or off, as this may accidentally disable the heater’s
    thermal cutout safety feature.
    - Risk of fire. Do not operate if it has been dropped or if damage is
    apparent to any part of the unit including the cord and plug. Only
    original replacement parts may be used.
    - Never use the cord as a handle or otherwise yank, strain or stretch
    the power cord.

    - While the product is plugged in, do not insert or allow foreign
    objects to enter any ventilation or exhaust opening as this may
    cause an electric shock or fire, or damage the heater.
    - Check your heater cord and plug connections. A loose fitting outlet
    can cause the plug to overheat or cause a fire. Be sure plug fits tight
    in the outlet. Check frequently during use to make sure plug and
    outlet are not hot. If so, discontinue using heater and have outlet
    replaced by a qualified electrician.
    - Never ignore the signs of an electrical problem, such as: warm
    outlet coverplates, sparks when plugging in or operating, lights
    flickering/dimming during operation. Immediately turn off and
    unplug the appliance if any such problems are noticed. Contact a
    qualified electrician to investigate possible causes before operating
    the appliance again.
    - Note: Heaters draw more current than small appliances,
    overheating of the outlet may occur even if it has not occurred with
    the other appliances.
    - This appliance has a polarized plug (one blade is wider than the
    other.) To reduce the risk of electrical shock, this plug is intended to
    fit in a polarized outlet only one way. If the plug does not fit fully in
    the outlet, reverse the plug. If it still does not fit, contact a qualified
    electrician. Do not attempt to defeat this safety feature.
    - Before moving, repositioning, servicing, cleaning and when not in
    use, use the product controls to turn off the power and then unplug.
    To disconnect from outlet, grasp and pull only the plug. Also, power
    off and unplug if the product will be left unattended for an extended
    period of time or during electrical storms.
    - If your heater suddenly stops working:
    • This heater is equipped with a thermal cutout safety feature
    designed to automatically shut off when overheating is detected.
    See the “RESET HEATER” instructions in this guide to determine


  • Page 6

    how to check and reset the heater.
    • If the heater and other electrical products suddenly stop working
    at the same time, your home circuit breaker or fuse may have
    tripped due to an overload of power. Consider only running your
    heater on the “low” setting, only running one heater at once and
    unplugging all other electrical products while running the heater,
    and/or hiring an electrician to install an additional circuit to your
    home’s electrical system.
    SERVICING WARNING—To reduce risk of fire, electrical shock
    and injury to persons, observe the following:
    - Clean your product regularly, only as is instructed in this manual.
    Prior to cleaning, turn off the power on your product and unplug. Do
    not use gasoline, thinners, solvents, ammonias or other chemicals
    for cleaning. Refer to the CLEANING instructions provided.
    - Do not open appliance housing while product is plugged in. To
    avoid risk of shock, all service and/or repairs must be done by a
    Vornado Authorized Service Center.
    To reduce waste and environmental harm, observe the following:
    PACKAGE RECYCLING: The packaging protects the
    appliance from transport damage. The packaging materials
    are selected from the point of view of their environmental
    friendliness and disposal technology and are therefor
    recyclable. Dispose of all packaging materials in an
    environmentally responsible manner.
    FCC CONSUMER ADVISEMENT: This equipment may generate,
    use and/or radiate radio frequency energy that may cause harmful


    interference to radio communications. If this equipment does
    cause harmful interference to radio or television reception, which
    can be determined by turning the equipment off and on, the user
    is encouraged to contact Vornado Consumer Service. Changes
    or modifications to this unit not expressly approved by the party
    responsible for compliance could void the user’s authority to operate
    the product.


  • Page 7

    Safe to touch, even on
    high heat setting.
    Resists curious fingers.
    If airflow becomes blocked,
    power to heater is shut off to
    prevent overheating.

    If tipped more than 10 degrees in any
    direction, power is cut to heater.

    TIP-OVER: If heater tips over, safety
    shut-off system cuts power to heater.
    The red indicator light will not illuminate
    again until you position the heater back in
    upright position and power is restored.


  • Page 8


    High Heat (II) 750 watts,
    Low Heat (I) 375 watts
    or Fan Only .



    On ( I )
    Off (O)

  • Page 9

    Before use, check appliance for visible damage. DO NOT USE THIS HEATER if there is evidence of damage. If any damage is found, contact
    Vornado Air LLC at 1-800-234-0604.
    1. Use the slight recess on
    back of heater for lifting and

    2. Position heater so airflow
    is not obstructed.

    4. Press Power button
    and select Mode. The
    red light illuminates to
    indicate the heater is
    on. To use as personal
    fan, select the center
    position on the switch
    for Fan Only

    3. Plug power cord into
    standard grounded
    wall outlet.



  • Page 10

    Because your heater moves a substantial amount of air, it will need regular cleaning. Cleaning the outside of the heater is recommended
    on a weekly basis. If service is required, return your heater to Vornado. See WARRANTY for instructions.

    1. Unplug heater before cleaning.

    2. Use brush attachment on
    household vacuum cleaner to
    vacuum any accumulated dust
    off Air Inlets on back of heater.

    You should periodically blow
    out the heater with pressurized
    air to keep heat element and
    motor clear of dust, hair and debris
    that can build up inside the heater
    as it moves air during use. This also
    eliminates unwanted odors caused
    by accumulation of these particles
    inside the unit.
    3. Use brush attachment on
    household vacuum cleaner to
    vacuum any accumulated dust
    off the Front Outlet Grill.
    4. Wipe down the entire heater
    with a soft, dry cloth.
    Note: Do not modify the product
    with any aftermarket accessory.

    10 English

  • Page 11



    During the off-season or after extended periods of non-use, you may
    choose to store your heater. To ensure long life of the product, it is
    recommended to store your heater by following these instructions:

    Your Vornado Heater has a multilevel safety shut-off system designed
    to prevent overheating. Overheating may occur when the inlets or
    outlet are blocked. If this happens, the safety shut-off system cuts
    power to the heater and you must to manually reset the heater.

    Cleaning is recommended before storage.

    1. Power heater off, then unplug power cord.
    1. Unplug power cord and
    bundle loosely.

    2. Remove any obstructions.

    2. Cover, or place back in retail
    carton if available. This prevents
    heater from accumulating dust over

    4. Plug in power cord and place heater in desired position.

    3. Store heater in cool and
    dry location.


    3. Wait 5–10 minutes, allowing heater to cool down.

    5. Press Power button On. Your Vornado Heater should
    now function normally.
    Note: If the safety shut-off system
    repeatedly shuts off your heater or if it will
    reset after following the above procedure,
    Vornado Consumer Services Department
    free at 1-800-234-0604.


    Dispose of all packaging
    materials in an environmentally
    responsible manner.
    English 11

  • Page 12


    Unit fails to power on.

    Unit is not plugged in. Plug power cord into electrical outlet.
    Household circuit breaker / ground fault circuit interrupter has tripped or blown fuse. Reset circuit breaker
    / ground fault circuit interrupter, or replace fuse. See IMPORTANT INSTRUCTIONS.
    Unit has overheated. Automatic Safety Shut Off has initiated. See RESET HEATER.
    Tip-over switch on bottom of unit has been tripped and safety shut-off system has cut power to heater.
    Place heater on level surface. See SAFETY FEATURES.
    Unit is damaged or in need of repair. Cease usage and unplug. Contact Consumer Service for assistance.

    Unit is not producing
    sufficient amount of heat.

    Ensure unit is set to High Heat.
    Close all doors and windows to trap heat.
    Allow unit to fully circulate heat throughout a room; may take several minutes.

    Unit is powered on but
    there is no heat.

    12 English

    Press the Power button Off and unplug unit. A cylindrical plunger is on bottom of unit. Push in 4-5 times,
    ensuring it is not stuck. Set unit down on flat surface. Ensure power cord is not under unit. Plug unit in and
    press Power button On. Turn to highest heat setting.

  • Page 13

    We’re Here to Help




    We expect this product to be perfect. If you’re not satisfied with this product, let us know.
    Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this Vornado®
    Personal Heater (“Product”) is free from defects in material or workmanship for a period
    of three (3) years from the date of purchase. If any such defect is discovered within the
    warranty period, Vornado, at its discretion, will repair or replace the Product at no cost.
    For warranty or repair service:
    Call 1-800-234-0604 or email help@vornado.com to obtain a Return Authorization (“RA”)
    form. Please have or include your Product’s model number and serial number, as well as
    your name, address, city, state, Zip code and phone number when contacting Vornado for
    warranty service.
    After receiving the RA form, ship your Product to:
    Vornado Air LLC Attn: Warranty & Repair 415 East 13th Street, Andover, KS 67002. For your
    convenience, please have your model number and serial number when contacting Vornado
    with service inquiries. To ensure proper handling, packages must be clearly marked with
    the RA number. Packages not clearly marked with the RA number may be refused at the
    receiving dock. Please allow 1-2 weeks for repair and return of your Product after the
    Product is received.
    Repairs not covered by the warranty or outside the warranty period will require a fee to
    cover the cost of materials, labor, handling and shipping.
    This warranty does not apply to defects resulting from abuse of the Product, modification,
    alteration, mishandling, improper maintenance, commercial use or repair or service of the
    Product by anyone other than Vornado; damages which occur in shipment or are attributed
    Designed, engineered and supported in USA.


    to acts of God. Improper product use, which includes using an external device that
    alters or converts the voltage or frequency of electricity, or shipping a Vornado product
    to a country not intended for use will void all warranties. Any unauthorized product
    modification, repair by unauthorized repair center or use of non-approved replacement
    parts is not recommended and any consequences will not be covered by support services
    or product warranties. The product warranty will be honored only on models that are being
    used in the country intended. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
    DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the
    exclusion or limitation of incidental or consequential damages, or allow limitations on how
    long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
    This warranty gives you specific legal rights, and you may have other rights that vary from
    state to state. The manufacturer assumes no responsibility for damage or injury caused
    by failure to follow these instructions, improper product use or unauthorized product
    modifications. Any such actions will invalidate the product warranty.
    All company names and product names are trademarks of their respective owners.
    ©All rights reserved. All technical information, data and instructions for the installation,
    connection and operation contained in these instructions for use correspond to the latest
    available information at time of printing. The contents of this manual may differ slightly
    from the actual product. Observe any additional supplements.
    © 2018 Vornado Air LLC Andover, KS 67002 U.S. Patent pending. Specifications subject to change
    without notice. Vornado® is a trademark owned by Vornado Air LLC.

    English 13

  • Page 14

    Vornado Air, LLC
    415 East 13th Street, Andover, Kansas 67002
    800.234.0604 | vornado.com

    CL3-0609 R-, V00

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