General Care and Troubleshooting WorkCentre
®
5945/5955
716 User Guide
The device answers incoming fax calls but does not accept incoming data
• If the job contains several graphics, the device may not have enough memory. The device will
not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to complete. This will increase
the available memory.
More Information
Deleting Saved Jobs using Internet Services
Fault messages will not clear
• There may be occasions when a fault is cleared but the message will not clear. Reboot your
device by powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
"Start cannot be accepted at this time" Message is Displayed
If the device displays the message "Start cannot be accepted at this time, please try again", reboot
your device by powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
The Device User Interface does not Respond
There may be occasions when the Device User Interface will not respond. Reboot your device by
powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
