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Service
In case of technical problems with your Yakumo product, contact our hotline on 00 800 / 92 58 66 00.
Warranty
If you think that you need to make a claim on your Yakumo product under the warranty, call the hotline on 00 800 / 92
58 66 00. Experienced staff will advise you and arrange how you should proceed. Please do not send any goods to the
Yakumo service centre without obtaining an RMA number from the hotline first, as otherwise the goods will be
returned unrepaired or refused.
Yakumo grants you a 2-year warranty from the invoice date. In case of defects, the buyer only has a right to subsequent
performance. This subsequent performance will include either repair or the delivery of a replacement product.
Exchanged units or parts will be the property of Yakumo.
Evidence of the warranty must be provided in the form of proper proof of purchase (sales receipt or invoice).
Damage caused by improper handling, operation storage or by force majeure or other external influences is not covered
by the warranty. The same applies to wearing parts, e.g. rechargeable batteries (6 months).
In case of technical queries, go to the Yakumo homepage at www.yakumo.com or send an e-mail
to: info@yakumo.com.
