ensure your ACN IRIS X Videophone can function via a wired connection
2. If the device works on a wired connection and not via Wi-Fi, verify your Wi-Fi is
working and verify you have properly configured the ACN IRIS X Videophone Wi-
Fi settings as per the System Settings section in this document.
3. Wi-Fi troubleshooting actions on the ACN IRIS X Videophone:
i. Make sure Wi-Fi is on. Go to the Home screen; click on the top right
status bar, slide the Wi-Fi On/Off indicator to On
ii. Reboot the ACN IRIS X Videophone
iii. In the ACN IRIS X Videophone Wi-Fi menu, click Scan, double click the
desired ESSID, click Save
iv. In the ACN IRIS X Videophone Wi-Fi menu, click Scan, double click the
desired ESSID, uncheck the Save key, re-enter the appropriate security
key, check the Save key, click Save
v. In the ACN IRIS X Videophone Wi-Fi menu, disable Wi-Fi then click
Apply, then enable Wi-Fi, click Apply again, then click Save.
b. Your Wi-Fi connection is working if you see the Wi-Fi icon on the top of the Home
screen, the icon is green on the top right of the Info widget, and you see an IP
address in the bottom line of the Info widget.
I want to set-up Mi-Fi or Cradlepoint
For the most reliable, consistent performance of the ACN IRIS X Videophone, ACN
recommends a wired Internet connection (DSL or Cable Internet – minimum of 384K
downstream and upstream). Mi-Fi and Cradlepoint use wireless technology to access the
Internet (3G/4G) which can be susceptible to congestion, low signal strength and other factors
that may degrade performance. For these reasons, ACN does not recommend or support using
these technologies although technically they may work with the ACN IRIS X Videophone.
HDMI (TV Out) does not work
This is a future feature. There are certain TVs that may work at this time. ACN is working to
expand this capability going forward.
What UDP ports does the ACN IRIS X Videophone use?
The ACN IRIS X Videophone communicates with the ACN network over UDP ports 5004-5007
and 5065.
ACN IRIS X Videophone bandwidth requirement
The ACN IRIS X Videophone default setting requires 384kbps minimum and continuous
download and upload bandwidth for an optimal audio and video experience. Bandwidth
utilisation is not adjustable.
