How do I adjust the camera?
The camera on the ACN IRIS X Videophone can be manually rotated into the phone, preventing
the transmission of video. You should ensure you can see the camera above the screen.
There is a camera adjustment wheel in the top-centre, on the back of the ACN IRIS X
Videophone.
I can only see myself in a video call
Pressing the PIP option during a video call can result in a self-view only. Keep pressing the PIP
button to re-establish the far-end video option.
The image is too dark
For optimal video calls, the subject on both ends of the video call should be well lit, meaning the
light source should be placed in front of the person illuminating their face.
Screen responsiveness
1. For best performance, use the stylus with the ACN IRIS X Videophone. The stylus is
designed to provide an optimal experience with the touch screen.
2. When the ACN IRIS X Videophone has been idle for some time, you may experience a
slight delay when you press the screen to initiate an action.
3. If there is no response, it is possible the screen needs calibration which can be
performed by following the calibration steps mentioned earlier in this Troubleshooting
section.
4. If too many applications or widgets are open, the ACN IRIS X Videophone may become
sluggish or lose registration. A maximum of 10 total widgets can be open at any one
time. Only three instances of each widget can be open, with the exception of the
Contacts widget which only allows one instance to be open. To close a widget, press
and hold on the widget until the Close option appears then press the Close option.
Virtual Keyboard
There are multiple possible character sets for the virtual keyboard. Pressing either of the
two keys in the bottom right of the virtual keyboard will reveal additional characters.
Example: press 1/2 while on standard keyboard to reveal the #, ?, * and other characters.
