17
For Macintosh® Users:
MAC
The image is over exposure
when I try to take an image
underwater.
The light is sufcient and the
ash is on.
Turn off the ash.
I cannot open the battery door. The way to open the battery door
is incorrect.
Follow the procedure on page 5 to open the
battery door.
No webcam function.
The camera does not set to Still
Picture mode
or
Have not installed the AQ 1300
Driver.
Set the camera to Still Picture mode.
or
Install the AQ 1300 Driver.
Put Digital Cam CD in the CD-ROM drive.No CD in CD-ROM drive.
I receive an error message when
I am installing the Digital Cam
Driver.
Digital Cam Driver does not
load.
You have lost power to your AQ 1300 by either:All the images I have taken do not
appear on the AQ 1300.
I cannot upload images to the
Mac
Status LCD is ashing.
Insufcient battery power
Removing the battery without
being connected to your Mac
(turned on) via the USB cable.
Connection failure
I cannot run the USB Canera
Import / WWL Mac Import.
I cannot access any Arcsoft
Funhouse’s templates.
Battery power is too low to
continue taking images.
Conict with another camera
driver capture device.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conict
with another camera or capture device.
Upload saved images immediately, then replace
battery.
Check all cable connections are secured.
If you need to change batteries, and retain the
images in your AQ 1300’s memory, ensure you
are connected to a Mac which is turned on via the
USB cable, which will then draw power from the
Mac whilst you insert fresh batteries.
Upload all images to your Mac as soon as
possible. (Please refer to Battery Guidance
section in User’s Manual.)
Symptom Problem Solution
Shut down all other applications and attempt to
re-install the driver, or download the updated
driver from www.cool-icam.com and install the
updated driver.
Please also refer to the help files & User Guides that accompany the enclosed applications. For
further information and support, please visit our website: http://www.cool-icam.com
