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Getting Help
AdamobyDell™ServiceManual
Obtaining Assistance
Product Information
Returning Items for Warranty Repair or Credit
Locating the Service Tag and Express Service Code
Before You Call
Contacting Dell
Obtaining Assistance
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. See Troubleshooting Tips for information and procedures that pertain to the problem your computer is experiencing.
2. See Dell Diagnostics for procedures on how to run Dell Diagnostics.
3. Fill out the Diagnostics Checklist.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See
Online Services for a more extensive list of Dell Support online.
5. If the preceding steps have not resolved the problem, see Contacting Dell.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel.
For instructions on using the Dell Support, see Technical Support and Customer Service.
Technical Support and Customer Service
Dell'ssupportserviceisavailabletoansweryourquestionsaboutDell™hardware.Oursupportstaffusescomputer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see Before You Call, and then see the contact information for your region or go to support.dell.com.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
l Dell Support websites:
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
