l Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
l Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
l Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous, and use your e-mail address as your password
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your region, see Contacting Dell.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call for your region or to speak to a sales specialist, see Contacting Dell.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
2. Include a copy of the Diagnostics Checklist (see Diagnostics Checklist), indicating the tests that you have run and any error messages reported by the
Dell Diagnostics (see Contacting Dell).
3. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
4. Pack the equipment to be returned in the original (or equivalent) packing materials.
Locating the Service Tag and Express Service Code
The Service Tag and Express Service Code are required when you contact Dell for assistance. These details help Dell's automated support telephone system
direct your calls more efficiently.
You can identify the Service Tag and Express Service Code in the following ways:
l The service tag and express service code are etched on the back of the computer below the USB ports.
l The service tag is listed in the security menu of the system setup program. For information on accessing the system setup program, see Entering the
System Setup Program.
