Collection
37
20 PROBLEMS TO BE RESOLVED BEFORE CALLING THE SERVICE CENTRE
If the appliance is not working and an alarm light is on, the causes of the malfunction can be identified and
resolved by referring to section 19. If, on the other hand, no alarm light is on, run the following checks before
calling the service centre.
PROBLEM CAUSE SOLUTION
The coffee is not hot
• The cups have not been preheated.
• The infuser is too cold
• Heat the cups by rinsing them in hot water or leaving them
to rest for at least 20 minutes on the cup warmer tray on
the lid (see section 6, note 3).
• Heat the infuser by pressing the button (fig. 12) before
making the coffee (see section 6, note 3).
The coffee is not creamy
enough
• The coffee is ground too coarsely
• Wrong type of coffee
• Turn the grinding adjustment knob one click towards the
number 1 (see section 8).
• Use a type of coffee for espresso coffee makers.
The coffee runs out too
slowly.
• The coffee is ground too finely. • Turn the grinding adjustment knob (fig. 12) one click
towards the number 7 (section 8).
The coffee runs out too
quickly.
• The coffee is ground too coarsely. • Turn the grinding adjustment knob one click towards the
number 1 (see section 8).
The coffee does not
come out of one of the
spouts.
• The spout holes are blocked. • Scrape the remains of dry coffee accumulated with a need-
le (Fig. 29).
When the and but-
tons are pressed, the
appliance does not deliver
coffee, but only water.
• The ground coffee may be blocked in
the funnel.
• Remove the ground coffee inside the funnel using a knife
(see note 5, section 9). Then clean the infuser and the insi-
de of the appliance (see description in paragraph 16.2)
Pre-ground coffee is
being used (not beans)
and the appliance does
not deliver coffee.
• Too much ground coffee has been
added.
• The button has not been pres-
sed and the appliance has used both
the ground coffee added and the cof-
fee ground by the grinder.
• Ground coffee has been added when
the appliance is off.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in paragraph 16.2. Repeat the ope-
ration using a maximum of 1 measure of ground coffee.
• Thoroughly clean the inside of the appliance, as described
in paragraph 16.2. Repeat the operation, first pressing the
button as described in section 9.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in paragraph 16.2. Repeat the ope-
ration, but switch the appliance on first.
The infuser cannot be
removed for cleaning.
• The appliance is on. The infuser can
only be removed if the appliance is off
• Turn the appliance off and remove the infuser (see para-
graph 16.2). IMPORTANT: the infuser can only be removed
if the appliance is off. Attempting to remove the infuser
with the appliance on will risk causing damage.
When the button is
pressed, the appliance
does not come on.
• The appliance is not plugged in. • Check that the power cable is plugged into the mains soc-
ket
