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Thank You
Warranty/Parts/Service
Congratulations on your choice of the H2O Mop®
Steamer; a more compact and lighter steam cleaner
that easily converts from a floor mop and carpet
cleaner into a powerful hand-held steamer.
The H2O Mop
® Steamer offers a new way
of cleaning that is effective and far more hygienic
than conventional methods. The H2O Mop
®
Steamer increases cleaning power by converting
water to steam and using a microfiber cloth to
enhance absorbency. Dirt and grime can be
eliminated in a matter of seconds. Cleaning with
the H2O Mop
® Steamer is environmentally friendly,
as it uses active steam power without the use
or detergents. Regular steam cleaning can also
help deal with dust mites and some types of
bacteria, fungus and mildew.
It is essential that you read this entire manual
completely before using your H2O Mop
® Steamer.
Doing so helps ensure proper and safe usage which
should also improve your overall cleaning results.
Thanks again for trusting the H2O Mop
® brand.
THANE DIRECT USA - 1 YEAR LIMITED WARRANTY
The product you have purchased from Thane Direct USA is warranted against defects in materials and work-
manship under normal use and service to the original purchaser for one (1) Year from date of original purchase
(“Warranty Period”). Should the product prove defective during the Warranty Period, you must email or call
our Customer Service Department at warranty@ecustomerresponse.com or (719) 948-1584. Do not return
the defective part or unit unless instructed to do so after contacting us. Under this limited warranty, Thane
Direct USA will replace any parts found to be defective due to a manufacturer’s defect. A shipping and pro-
cessing charge will apply to any replacement undertaken by Thane Direct USA. This limited warranty is not
transferable, extends only to personal use and does not apply to use of any product in a manner for which
it was not designed or intended, or in a manner inconsistent with directions in the user’s manual or other
instructions supplied with the product. After the expiration of this limited warranty, the cost of replacement
parts will be the responsibility of the original purchaser.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL
THANE DIRECT USA OR ITS AFFILIATED COMPANIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, MISUSE, INABILITY TO
USE OR PERFORMANCE OF THE PRODUCT, OR ANY PRODUCT DEFECT, INCLUDING ANY ECONOMIC LOSS,
PROPERTY DAMAGE, LOST PROFITS, LOSS OF ENJOYMENT OR USE, COSTS OF INSTALLATION OR REMOVAL,
OR OTHER CONSEQUENTIAL DAMAGES OF WHATEVER NATURE. SOME STATES DO NOT ALLOW THE EXCLU-
SION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITA-
TIONS MAY NOT APPLY TO YOU.
TTO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GRANTED BY
THANE DIRECT USA AND SHALL BE IN LIEU OF AND EXCLUSIVE OF ALL OTHER WARRANTIES, EITHER EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT APPLY TO DAMAGE CAUSED BY THE FOLLOWING:
1. Accident, misuse, abuse or neglect.
2. Improper or inadequate assembly or maintenance.
3. Unauthorized modification or commercial use.
4. Improper packaging in return transit.
5. Normal wear and tear.
6. Unsupervised use by children under 18 years of age.
TO OBTAIN WARRANTY SERVICE: The original purchaser should contact our customer care representatives via
e-mail at warranty@ecustomerresponse.com or by phone at (719) 948-1584. Depending on the extent of the
service required, the original purchaser shall have the obligation and responsibility to:
• Pay for all service and parts not covered by this limited warranty; and
• Pay the applicable shipping and processing fee as specified by our customer care representatives.
• If you are instructed to return the product: (a) carefully package the product using adequate padding
material to prevent damage during transit--the original packaging is ideal for this purpose; (b) include your
proof of purchase, which includes the date of purchase; and (c) send to the address designated by our
customer care representatives via USPS or carrier of your choice.
FOR ALL INQUIRES REGARDING WARRANTY CLAIMS, PLEASE CONTACT
CUSTOMER SERVICE
VIA E-MAIL AT warranty@ecustomerresponse.com OR BY PHONE AT (719) 948-1584.
Thane Direct USA is not responsible for any uninsured items lost
in transit or costs incurred by the customer to return the product.
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