Bedienungsanleitung Jablotron JA-65 MAESTRO (Seite 26 von 30) (Englisch)

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Alarm system JA-65 MAESTRO - 26 - MFM51202

20. Remote access to the system

It is possible to dial in to the JA-65 control panel from a remote computer equipped with a JA-60U modem and Comlink SW. The

remote access is protected by an 8 digit access code stored in the JA-65 control panel (see 15.2.).

After the modem dials in to the remote control panel, the Comlink SW provides identical features as if connected locally (see 19). The

only difference is that exchange of some larger data (complete events memory list reading etc.) is a bit slower, depending on the

quality of the telephone line connection.

20.1. Establishing connection with a remote control panel

Start Comlink SW on a computer equipped with a JA-60U modem. The dialing dialog requires the following data:

• telephone number of the called control panel

• dialing method (tone or pulse)

• COM port number to which the modem is connected

• control panel’s remote access code (must be identical as code programmed in the control panel - 8 digits)

• select bypassing of answering machine (if this option was programmed in the control panel)

• select call back feature and enter your telephone number, if you want the control panel to call your computer back (that way

the end user’s telephone line will be charged for the remote access communication)

“Dialing in” dialog of the Comlink software

21. Recommended Professional installer basic rules

If you install the system for a customer, you should follow these rules:

• make a drawing of intended location of the items, keeping in mind proper protection for the intended area.

• if the customer requests reduction of the system (price reasons etc.), ask for a written confirmation that he does not want the

particular items you recommended (to avoid blame and liability if poorly covered area is robed in the future)

• make a professional installation and do not forget to clean and be tidy.

• it is very important to explain to the customer all functions of the system, to teach to him or her how to program access codes,

how to test the system and how to replace batteries in the items

• offer your regular assistance for testing and battery replacement (we recommend annually)

• make a written report signed by the customer, that the installation was finished properly and that she or he received your

training on how to operate and test the system

22. Trouble shooting table

Problem possible cause solution

alarm after first powering the control panel is not in factory default setting perform a factory default reset

connected JA-60E keypad has no

function

connecting cable does not connect the corresponding positions in the

keypad and in the control panel (1-1, 2-2, 3-3, 4-4)

Check the colors of the cores in the cable

and positions on each side

impossible to enroll a wireless item

location of the item is not suitable and the radio signal level is too low

(too far away or an obstacle is in the way of communication)

change location of the item, (fix it in the

new place temporary at first and then try it)

a fault is indicated on the keypad

and it is beeping

check display for the reason of the trouble. Press key N to disable

beeping. The trouble information is stored in the event memory and it

can be reviewed entering F4 anytime in the future

check the reason of the trouble in user

manual and fix it, or call the installer

telephone line failure is indicated

and the phone works as normal

when you make a phone call longer than 15 minutes, it is interpreted

by the system that the tel. line is not ready.

if this problem repeats, disable tel. line

checking in programming mode

PIR movement detector repeatedly

triggers alarms with no visible

reason

check if there are: animals in the protected area (mice...), sudden

changes of temperature or intense air circulation, movement of

objects with temperature of about 37°C etc.

increase detector’s immunity (internal

setting), change location of the detector or

use an optional sensor’s lens

fault or alarm C is indicated blown fuse in the control panel or radio communication jamming PC with Comlink SW gives details

when activated, the tel. dialer calls

a number multiple times

the telephone network does not use standard recognition signals and

the dialer is not sure if the connection was successful or not

store F0 after the last digit of the

problematic number

system does not communicate

with connected PC

the PC-60A cable is not connected to the correct COM connector on

the PC

check the connection or select the port

number in SW manually

problem is not in this list call installer or the distributor for advice local hot line number:

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