Bedienungsanleitung KitchenAid 5ksm3311x (Seite 13 von 16) (Englisch)

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ENGLISH

TERMS OF KITCHENAID GUARANTEE

("GUARANTEE")

Covering U.K. - Ireland - South Africa - UAE

KitchenAid Europa, Inc., Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium

("Guarantor") grants the end-customer, who is a consumer, a Guarantee pursuant to the

following terms.

FOR U.K.:

The Guarantee applies in addition to and does not limit or affect the statutory warranty

rights of the end-customer against the seller of the product. In summary, the Consumer

Rights Act 2015 says products must be as described, fit for purpose and of satisfactory

quality. During the expected lifespan of your product your legal rights entitle you to the

following:

- Up to 30 days: if your product is faulty, then you can get an immediate refund.

- Up to six months: if your product can't be repaired or replaced, then you're

entitled to a full refund, in most cases.

- Up to six years: if your product does not last a reasonable length of time you

may be entitled to some money back.

These rights are subject to certain exceptions. For detailed information please visit the

Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

FOR IRELAND:

The Guarantee applies in addition to and does not limit or affect the statutory warranty

rights of the end-customer against the seller of the product under the European

Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees

Regulations 2003 (S.I. No. 11/2003)) and other enactments governing the sale of consumer

goods.

FOR SOUTH AFRICA:

The Guarantee applies in addition to and does not limit or affect the statutory warranty

rights of the end-customer against the seller of the product. In summary, the Consumer

Protection Act, 2008 says that products must be: (i) reasonably suitable for the purpose

for which they are intended; (ii) in good working order, of good quality and free of any

defects; (iii) useable and durable for a reasonable period of time, having regard to the use

to which they would normally be put and to all the surrounding circumstances; and (iv) in

compliance with any applicable standards or any other public regulations.

During the expected lifespan of your product and where the products are not purchased

online, your legal rights will entitle you to the following:

- You will be entitled to a full refund, if you did not have the opportunity to examine the

product before delivery and if you rejected delivery of the product on the basis that the

type and quality of the product was not as reasonably expected or did not reasonably

conform to the material specifications.

- Within 5 business days after delivery: you may rescind your purchase and request a

refund, if your purchase resulted from direct marketing.

- Within 10 business days after delivery: you will be entitled to a full refund, if it is found

that the product was unsuitable for a particular purpose specifically communicated to you

by the Guarantor.

- Within 15 business days after delivery: you will be entitled to a refund if: (i) the product

was not delivered to you; or (ii) if you returned the product to the Guarantor.

- Within 6 months after delivery: you will be entitled to a refund or a replacement product,

if the product is defective or fails to operate in terms of its specifications.

W11456988A_01_EN.indd 13W11456988A_01_EN.indd 13 08-10-2020 13:26:3008-10-2020 13:26:30

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