Bedienungsanleitung Snooper Indago (Seite 44 von 47) (Englisch)

619606

Zoom out

Zoom in

Vorherige Seite

1/47

Nächste Seite

If you are having any difficulty in performing a download onto your Indago unit it is advisable to refer to the checklist in

Section A first before contacting us.

If you are still unable to perform a download after following all of this checklist then please send an email to indago-

technical@performanceproducts.co.uk stating the nature of your difficulty. To expedite your enquiry please supply as much

detail as possible including your contact details, Indago serial number, PC operating system, error codes and any other

relevant information. One of our technicians will reply as soon as possible.

Alternatively you can contact our Technical Helpline on 0870 787 0700 and select Option 3.

This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving

common download problems. Section B consists of a few possible reasons and possible solutions to error messages that

may be displayed by the operating system or the software whilst you are trying to perform a download.

SECTION A

1. Have you registered your Indago unit?

You will not be able to download the database unless the Indago is registered. If the unit has not been registered a

message will appear on the software informing you that the device is not enabled. Please telephone our registrations

team on 0870 787 0700 and select Option 1 to register your unit; or alternatively register online at www.snooperneo.co.uk.

2. Is the Indago connected to an AC mains power supply?

The Indago needs to be switched on BEFORE connecting it to the PC. The Indago does not receive any power via the

USB cable and must be powered from the mains. Please use the AC mains adapter supplied with your unit and connect

to the socket marked DC 5V on the back. To switch the unit on push the ‘Batt. ON/OFF’ switch located on the underside of

the unit to the ‘ON’ position, then press and hold the standby power switch on the left hand side of the unit for 2 seconds.

Whilst the Indago software is loading a start-up display will be shown for just a few seconds and then a ‘Safety Information

Screen’ will be displayed. At this point connect the Indago to the PC.

3. What operating system are you using on your computer?

The Indago download software will only work on the following Windows operating systems:

Windows 98 Second Edition, Windows Millennium, Windows 2000 and Windows XP.

The software will not work on Windows 95; Apple Macintosh operating systems are not supported.

To determine which operating system you have on your computer:

a) Right click on the 'My Computer' icon on your desktop and select 'Properties' from the drop down menu.

b) When the 'System Properties' dialogue box opens the 'General' tab is selected by default. Under the heading 'System'

the operating system is displayed.

If you do not have a ‘My Computer’ icon on your desktop you can find this information by going to the ‘Control Panel’ and

double left clicking the ‘System’ icon. The ‘System Properties’ window will then be displayed as outlined in ‘b’ above.

4. Have you installed the USB driver for the USB cable (Windows 98SE and Windows Millennium users only)?

If the driver for the USB lead has not been installed the Indago cannot communicate with the PC. To check that the

drivers have been installed correctly first double left click on the ‘My Computer’ icon on your desktop and look to see if

there is a new drive available – called ‘Removable Disc’. If this item does not appear then it is possible that the USB lead

has not been installed correctly. To check if the hardware installation has failed: Right click on the ‘My Computer’ icon and

then left click on ‘Properties’ from the drop down menu. In the new dialogue window that opens left click the ‘Device

Manager’ tab. Now look to see if there are any headings called ‘Other devices’ with a yellow exclamation mark or yellow

question mark. If there is, then unplug the Indago from the USB lead, place the software CD-ROM into your DVD/CD-

ROM drive and when the menu is displayed select the option for your operating system and then left click the ‘Install USB’

button. Follow the onscreen instructions to install the USB drivers. Once the driver installation is complete, close the menu

window and connect the Indago to the USB lead. The operating system will then detect the new hardware and install it.

5. Is the USB cable supplied with the Indago connected correctly?

Please make sure the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller connector

is plugged into the USB socket on the underside of the unit. Only plug the USB lead into the Indago once you see the

‘Information Screen’ after turning the Indago ‘ON’.

Troubleshooting Downloads

Missbrauch melden von Frage und/oder Antwort

Libble nimmt den Missbrauch seiner Dienste sehr ernst. Wir setzen uns dafür ein, derartige Missbrauchsfälle gemäß den Gesetzen Ihres Heimatlandes zu behandeln. Wenn Sie eine Meldung übermitteln, überprüfen wir Ihre Informationen und ergreifen entsprechende Maßnahmen. Wir melden uns nur dann wieder bei Ihnen, wenn wir weitere Einzelheiten wissen müssen oder weitere Informationen für Sie haben.

Snooper Indago Seite 44

Brauchen Sie Hilfe? Stellen Sie Ihre Frage.

Missbrauch melden von Frage und/oder Antwort

Art des Missbrauchs:

Forenregeln

Neu registrieren

Andere Handbücher von Snooper Indago

Das Handbuch wird per E-Mail gesendet. Überprüfen Sie ihre E-Mail.

Ihre Frage wurde zu diesem Forum hinzugefügt

Info