Bedienungsanleitung Snooper Indago (Seite 45 von 47) (Englisch)

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6. Have you installed the Indago download software on your PC?

If you have not installed the software you will not be able to perform a download to your Indago. Once the software is

installed there will be a new icon in your system tray which is located at the bottom right hand side of your desktop near

the system clock. The icon is similar this:

Please check to see if you have the latest version of the software by visiting

http://www.snooperneo.co.uk/software.cfm. To check what software version

you have, double left click the Indago icon in your system tray, look at the top

of the window that opens and you will see the version number in brackets

In this illustration the version number is (v0.1.8)

7. Have you connected the computer to the internet?

The download software has to download a file directly from our server and this can only be done if an internet connection

is present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or

signing in to your broadband internet account before you begin to download the database to your Indago.

8. What version of Internet Explorer / Netscape Navigator are you using?

The software will only operate if you have Internet Explorer or Netscape Navigator 4.5 or above.

To check what version of Internet Explorer you have; open your browser, click on the 'Help' menu and select 'About

Internet Explorer'. This should now display what version you currently have installed. If you have a version older than 4.5

(e.g. 4.0), open your browser, click on 'Tools' and select 'Windows Update'. This will take you to the Microsoft website

where you can download the latest version of internet explorer.

To check what version of Netscape Navigator you have: open the browser, click on the 'Help' menu and select 'About

Netscape Navigator'.

SECTION B

This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down

load the database to your Indago. If after completing all the checks in Section A and you are still experiencing difficulty or

have received an error message please read through the following:

1. ERROR MESSAGE: "Initialisation Error" or “Error 429: Active X Cannot Create Object”

If the Indago Updater program results in either of the above error messages and you are up to date with your Windows

Critical Updates and Service Packs then you may need to install Windows Script 5.6 for Windows 2000 and XP from

Microsoft which isn’t included in the Windows Update Website. Open up your internet browser and go to the Microsoft

website. Type ‘Windows Script 5.6’ in the search field located in the top right hand corner of the page. The first result will

provide a link that will allow you to download the software patch. Once downloaded you will need to install it.

2. ERROR MESSAGE – ‘The device has not been enabled yet.’

Please refer to Step 1 in section A for further details.

3. ERROR MESSAGE - 'There was a problem connecting to the Performance Products server…'

If you get an error message as described above this normally means that there is something blocking communication

between the software, most typically a firewall, and the Enigma server. Windows XP is supplied with a built in 'Internet

Connection Firewall'. Depending upon which Service Pack you have for this operating system you will need to access the

firewall settings and allow access for the software. We recommend updating to Service Pack 2 as this will allow easier

configuration. Please refer to Step 3 in Section A for how to determine what Service Pack your windows XP Operating

System has.

If you do have a Firewall on your computer the Indago Updater software may appear to stop and it is at this point that your

Firewall software will inform you that the Indago Updater software is trying to access the internet. Please make sure that

you grant/allow/permit access through the Firewall.

Please read the messages supplied by your Firewall software carefully before choosing your option. If you do

not allow the program access to the internet through the Firewall, the download process will fail.

If no message was prompted by the firewall software uninstall and then re-install the software and perform a download

again.

Warning: We do not recommend disabling your firewall software in order to perform a download to your Indago,

nor can we provide advice on how to alter the settings on third party software, nor can we be held responsible

for any action taken by the PC user that makes the PC more vulnerable to malicious viruses, software and

computer hackers. Any changes made to the PC firewall settings are solely at the PC user's discretion. We would

recommend contacting the third party software manufacturer for further information of how to configure the

firewall software.

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