Bedienungsanleitung TCL ACTV500TWS (Seite 15 von 17) (Englisch)

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9 FAQ

I cannot switch on the earphones.

• Your earphones do not have enough battery power.

Charge your earphones (see 'Charge' on page 5).

The earphones do not pair with my device.

• Make sure you have turned off the Bluetooth function of all

previously connected Bluetooth devices as the earphones

will automatically connect to previous connected device.

• On your smartphone or Bluetooth device, remove ‘TCL

ACTV500TWS’ from the Bluetooth list.

• Follow the steps in this user manual to pair your

earphones.

I cannot find the earphones model name on the pairing list

of my Bluetooth® device to make a first time connection.

• Turn off the Bluetooth function of the Bluetooth device

and turn it on again.

• Initiate the Bluetooth device searching function of your

Bluetooth device again.

I cannot connect the earphones to a new device.

• Make sure the Bluetooth function of the previous paired

device is turned off.

• Pair your new device again (see 'Pair the earphones with

a new Bluetooth® device' on page 7).

The earphones are not connected to my smartphone

automatically.

• Make sure the Bluetooth function of your smartphone is

switched on before you switch on the earphones.

The earphones keep on disconnecting.

• Your earphones do not have enough battery power.

Charge your earphones (see 'Charge' on page 5).

• Make sure the earphones and Bluetooth® device are

within the operation range. Remove any unnecessary

Bluetooth® devices.

• Remove the earphones from the pairing list and pair them

with your device again.

Why does the music play on my smartphone speaker, but

not through my earphones?

• Make sure you have already selected on your smartphone

to listen to music through the earphones. For information,

consult the user manual of your smartphone.

The audio quality is poor and crackling noise can be heard.

• Make sure the Bluetooth® device is within the operation

range. Reduce the distance or remove obstacles between

your earphones and Bluetooth® device.

• Try to reconnect the earphones.

The audio quality is poor when streaming from the

smartphone or audio streaming does not work at all.

• Make sure your smartphone supports both HFP - Hands-

free profile and A2DP - Advanced audio distribution profile

(Bluetooth® stereo supported).

• Some game apps with chatting function force the

earphones to enable HFP mode to support voice

communication. In HFP mode, the audio quality is poorer

than the A2DP mode. To avoid this issue, try to quit or

restart this game app.

I cannot control music functions on my Bluetooth® device.

• Make sure the Bluetooth® audio source supports AVRCP

- Audio video remote control profile. Some music or

video player apps do not fully support AVRCP. Check

other apps to see if the problem still exists. If so, try to

reconnect the earphones.

I can hear sound only from one earphone.

• One earphone may be out of battery. Charge the battery

for both earphones.

• Both earphones have disconnected from each other.

• Turn off the earpieces, then turn on and reconnect them.

• If the problem persists, reset the earphones (see 'Reset

the earphones' on page 10)

I found the earphones sound out of sync with the screen

when playing videos and games.

• When playing videos or games with a mobile device

connected, the earphones may have a time lag between

the video and sound output.

I cannot hear the other side’s speaking.

• For some smartphones, if you pick up a phone call

through your smartphone, the voice will go through your

smartphone. You need to manually select the Bluetooth

earphone on your smartphone, then the voice will go

through the Bluetooth earphones.

• Press the right earphone twice to adjust the volume of

your earphones.

• Adjust the volume of your connected Bluetooth® device.

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