Bedienungsanleitung Yamaha CLP-380 (Seite 7 von 9) (Englisch)

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Accessory CD-ROM for Windows Installation Guide 7

English

Troubleshooting

The driver cannot be installed.

• Is the USB cable connected correctly?

→Check the USB cable connection.

→Disconnect the USB cable, then connect it again.

• Is the USB function enabled on your computer?

→When you connect the instrument to the computer for

the ﬁrst time, if the “Add New Hardware Wizard” does not

appear, the USB function on the computer may be disabled.

Perform the following steps.

1 Select [Control Panel]* → [System] → [Hardware] → [Device

Manager] (for Windows XP/2000), or select [Control Panel] →

[Device Manager] (for Windows Vista).

* Classic View only in Windows XP.

2 Make sure that no “!” or “x” marks appear at “Universal serial

bus controller” or “USB Root Hub.” If you see an “!” or “x” mark,

the USB controller is disabled.

• Is any unknown device registered?

→If driver installation fails, the instrument will be marked as an

“Unknown device,” and you will not be able to install the driver.

Delete the “Unknown device” by following the steps below.

1 Select [Control Panel]* → [System] → [Hardware] → [Device

Manager] (for Windows XP/2000), or select [Control Panel] →

[Device Manager] (for Windows Vista).

* Classic View only in Windows XP.

2 Look for “Other devices” in the menu “View devices by type.”

3 If you ﬁnd “Other devices,” double-click it to extend the tree to

look for “Unknown device.” If one appears, select it and click the

[Remove] button.

4 Remove the USB cable from the instrument, and make the

connection again.

5 Install the driver again. (See page 4.)

When controlling the instrument from your computer via USB,

the instrument does not operate correctly or no sound is heard.

• Did you install the driver (page 4)?

• Is the USB cable connected correctly?

•Are the volume settings of the instrument, playback device, and

application program set to the appropriate levels?

•Have you selected an appropriate port in the sequence software?

• On the Clavinova, check whether the Piano Lock is engaged or

not.

•Are you using the latest USB-MIDI driver?

The latest driver can be downloaded from the web site (page 4).

Playback response is delayed.

• Does your computer satisfy the system requirements?

• Is any other application or device driver running?

Cannot suspend or resume the computer correctly.

• Do not suspend the computer while the MIDI application is

running.

•You may not be able to suspend/resume normally, depending on the

particular environment (USB Host Controller, etc.). Even so, simply

disconnecting and connecting the USB cable will allow you to use

the instrument functions again.

How can I remove the driver?

1 Start the computer and use the “Administrator” account to

log on to Windows.

Close all applications and windows that are open.

2 Insert the included CD-ROM into the CD-ROM drive.

3 Select [Start] → [My Computer] (for Windows XP), or select

[My Computer] (for Windows 2000), or select [Start] →

[Computer] (for Windows Vista).

4 Right-click the CD-ROM icon and select “Open” from the

pop-up menu.

5 Select “USBdrvVista_” or “USBdrv2k_” folder →

“uninstall” folder → “uninstall.exe” ﬁle and launch the

“uninstall.exe.” ﬁle.

Follow the on-screen instructions to uninstall the driver.

n When using a 64-bit OS, click “uninstall_x64.exe.” from the

“USBdrvVista_” folder.

n If the “User Account Control” window appears, click [Continue].

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