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  • Page 1

    User Guide



  • Page 2

    © Copyright 2018 HP Development Company,
    L.P.
    Bluetooth is a trademark owned by its
    proprietor and used by HP Inc. under license.
    Intel, Celeron, Pentium, and Thunderbolt are
    trademarks of Intel Corporation in the U.S. and
    other countries. Windows is either a registered
    trademark or trademark of Microsoft
    Corporation in the United States and/or other
    countries.
    The information contained herein is subject to
    change without notice. The only warranties for
    HP products and services are set forth in the
    express warranty statements accompanying
    such products and services. Nothing herein
    should be construed as constituting an
    additional warranty. HP shall not be liable for
    technical or editorial errors or omissions
    contained herein.
    First Edition: September 2018
    Document Part Number: L35231-001

    Product notice

    Software terms

    This guide describes features that are common
    to most products. Some features may not be
    available on your computer.

    By installing, copying, downloading, or
    otherwise using any software product
    preinstalled on this computer, you agree to be
    bound by the terms of the HP End User License
    Agreement (EULA). If you do not accept these
    license terms, your sole remedy is to return the
    entire unused product (hardware and software)
    within 14 days for a full refund subject to the
    refund policy of your seller.

    Not all features are available in all editions or
    versions of Windows. Systems may require
    upgraded and/or separately purchased
    hardware, drivers, software or BIOS update to
    take full advantage of Windows functionality.
    Windows 10 is automatically updated, which is
    always enabled. ISP fees may apply and
    additional requirements may apply over time
    for updates. Go to http://www.microsoft.com
    for details.
    To access the latest user guides, go to
    http://www.hp.com/support, and follow the
    instructions to find your product. Then select
    User Guides.

    For any further information or to request a full
    refund of the price of the computer, please
    contact your seller.



  • Page 3

    Safety warning notice
    WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
    computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
    surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
    pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
    skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
    comply with the user-accessible surface temperature limits defined by the International Standard for Safety
    of Information Technology Equipment (IEC 60950).

    iii



  • Page 4

    iv

    Safety warning notice



  • Page 5

    Processor configuration setting (select products only)
    IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
    N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
    configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
    processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
    reset to restore the original settings.

    v



  • Page 6

    vi

    Processor configuration setting (select products only)



  • Page 7

    Table of contents
    1 Getting started ............................................................................................................................................. 1
    Best practices ......................................................................................................................................................... 1
    More HP resources ................................................................................................................................................. 2
    2 Getting to know your computer ...................................................................................................................... 3
    Locating hardware ................................................................................................................................................. 3
    Locating software .................................................................................................................................................. 3
    Right side ............................................................................................................................................................... 4
    Left side ................................................................................................................................................................. 6
    Display .................................................................................................................................................................... 7
    Keyboard area ........................................................................................................................................................ 8
    TouchPad ............................................................................................................................................. 8
    Lights ................................................................................................................................................... 9
    Speakers and fingerprint reader ....................................................................................................... 10
    Special keys ....................................................................................................................................... 11
    Action keys ........................................................................................................................................ 12
    Bottom ................................................................................................................................................................. 14
    Labels ................................................................................................................................................................... 15
    Inserting a microSD card or a nano SIM card (select products only) .................................................................. 16
    3 Connecting to a network .............................................................................................................................. 18
    Connecting to a wireless network ....................................................................................................................... 18
    Using the wireless controls ............................................................................................................... 18
    Airplane mode key .......................................................................................................... 18
    Operating system controls ............................................................................................. 18
    Connecting to a WLAN ....................................................................................................................... 19
    Using HP Mobile Broadband (select products only) .......................................................................... 20
    Using GPS (select products only) ...................................................................................................... 20
    Using Bluetooth wireless devices (select products only) ................................................................. 20
    Connecting Bluetooth devices ........................................................................................ 20
    Connecting to a wired network—LAN (select products only) ............................................................................. 21
    4 Enjoying entertainment features .................................................................................................................. 22
    Using the camera ................................................................................................................................................. 22
    Using audio .......................................................................................................................................................... 22
    Connecting speakers ......................................................................................................................... 22

    vii



  • Page 8

    Connecting headphones .................................................................................................................... 22
    Connecting headsets ......................................................................................................................... 23
    Using sound settings ......................................................................................................................... 23
    Using video .......................................................................................................................................................... 23
    Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 23
    Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 24
    Using data transfer .............................................................................................................................................. 24
    Connecting devices to a USB Type-C port (select products only) ..................................................... 25
    5 Navigating the screen .................................................................................................................................. 26
    Using TouchPad and touch screen gestures ........................................................................................................ 26
    Tap ..................................................................................................................................................... 26
    Two-finger pinch zoom ..................................................................................................................... 27
    Two-finger slide (TouchPad only) ..................................................................................................... 27
    Two-finger tap (TouchPad only) ........................................................................................................ 27
    Four-finger tap (TouchPad only) ....................................................................................................... 27
    Three-finger swipe (TouchPad only) ................................................................................................. 28
    One-finger slide (touch screen only) ................................................................................................. 29
    Using an optional keyboard or mouse ................................................................................................................. 29
    Using an on-screen keyboard (select products only) .......................................................................................... 29
    6 Managing power .......................................................................................................................................... 30
    Using Sleep and Hibernation ............................................................................................................................... 30
    Initiating and exiting Sleep ............................................................................................................... 30
    Initiating and exiting Hibernation (select products only) ................................................................. 31
    Shutting down (turning off) the computer .......................................................................................................... 31
    Using the Power icon and Power Options ............................................................................................................ 32
    Running on battery power ................................................................................................................................... 32
    Using HP Fast Charge (select products only) .................................................................................... 32
    Displaying battery charge ................................................................................................................. 32
    Finding battery information in HP Support Assistant (select products only) .................................. 33
    Conserving battery power ................................................................................................................. 33
    Identifying low battery levels ........................................................................................................... 33
    Resolving a low battery level ............................................................................................................ 34
    Resolving a low battery level when external power is available ................................... 34
    Resolving a low battery level when no power source is available ................................. 34
    Resolving a low battery level when the computer cannot exit Hibernation .................. 34
    Factory-sealed battery ...................................................................................................................... 34
    Running on external power ................................................................................................................................. 34

    viii



  • Page 9

    7 Maintaining your computer .......................................................................................................................... 36
    Improving performance ....................................................................................................................................... 36
    Using Disk Defragmenter .................................................................................................................. 36
    Using Disk Cleanup ............................................................................................................................ 36
    Using HP 3D DriveGuard (select products only) ................................................................................ 36
    Identifying HP 3D DriveGuard status .............................................................................. 37
    Updating programs and drivers .......................................................................................................................... 37
    Cleaning your computer ...................................................................................................................................... 37
    Cleaning procedures .......................................................................................................................... 37
    Cleaning the display ........................................................................................................ 38
    Cleaning the sides or cover ............................................................................................. 38
    Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 38
    Traveling with or shipping your computer .......................................................................................................... 38
    8 Securing your computer and information ....................................................................................................... 40
    Using passwords .................................................................................................................................................. 40
    Setting Windows passwords ............................................................................................................. 40
    Setting Setup Utility (BIOS) passwords ............................................................................................. 41
    Using Windows Hello (select products only) ....................................................................................................... 42
    Using Internet security software ......................................................................................................................... 42
    Using antivirus software ................................................................................................................... 42
    Using firewall software ..................................................................................................................... 42
    Installing software updates ................................................................................................................................. 43
    Using HP Device as a Service (HP DaaS) (select products only) .......................................................................... 43
    Securing your wireless network .......................................................................................................................... 43
    Backing up your software applications and information .................................................................................... 43
    Using an optional security cable (select products only) ..................................................................................... 43
    9 Using Setup Utility (BIOS) ............................................................................................................................. 44
    Starting Setup Utility (BIOS) ................................................................................................................................ 44
    Updating Setup Utility (BIOS) .............................................................................................................................. 44
    Determining the BIOS version ........................................................................................................... 44
    Downloading a BIOS update .............................................................................................................. 45
    10 Using HP PC Hardware Diagnostics .............................................................................................................. 46
    Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 46
    Downloading HP PC Hardware Diagnostics Windows ....................................................................... 46
    Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 47
    Downloading HP Hardware Diagnostics Windows by product name or number
    (select products only) ..................................................................................................... 47

    ix



  • Page 10

    Installing HP PC Hardware Diagnostics Windows ............................................................................. 47
    Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 47
    Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 48
    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 48
    Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 48
    Downloading HP PC Hardware Diagnostics UEFI by product name or number
    (select products only) ..................................................................................................... 48
    Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 49
    Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 49
    Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 49
    Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
    number ............................................................................................................................ 49
    Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 49
    11 Backing up, restoring, and recovering .......................................................................................................... 51
    Using Windows tools for backing up, restoring, and recovering your computer ............................................... 51
    Creating backups ............................................................................................................................... 51
    Restoring and recovering .................................................................................................................. 51
    Creating HP Recovery media (select products only) ........................................................................................... 52
    Using HP Recovery Manager to create recovery media .................................................................... 52
    Before you begin ............................................................................................................. 52
    Creating the recovery media ........................................................................................... 53
    Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 53
    Restoring and recovery ........................................................................................................................................ 53
    Restoring, resetting, and refreshing using Windows tools .............................................................. 53
    Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 53
    Recovering using HP Recovery Manager ........................................................................................... 54
    Recovering using the HP Recovery partition (select products only) ................................................ 54
    Recovering using HP Recovery media ............................................................................................... 55
    Changing the computer boot order ................................................................................................... 55
    Removing the HP Recovery partition (select products only) ............................................................ 55
    12 Specifications ............................................................................................................................................ 56
    Input power .......................................................................................................................................................... 56
    Operating environment ....................................................................................................................................... 57
    13 Electrostatic Discharge .............................................................................................................................. 58
    14 Accessibility .............................................................................................................................................. 59
    Accessibility ......................................................................................................................................................... 59

    x



  • Page 11

    Finding the technology tools you need ............................................................................................ 59
    Our commitment ............................................................................................................................... 59
    International Association of Accessibility Professionals (IAAP) ....................................................... 59
    Finding the best assistive technology .............................................................................................. 60
    Assessing your needs ..................................................................................................... 60
    Accessibility for HP products .......................................................................................... 60
    Standards and legislation .................................................................................................................................... 61
    Standards .......................................................................................................................................... 61
    Mandate 376 – EN 301 549 ............................................................................................ 61
    Web Content Accessibility Guidelines (WCAG) ................................................................ 61
    Legislation and regulations .............................................................................................................. 61
    United States ................................................................................................................... 62
    21st Century Communications and Video Accessibility Act (CVAA) ............................... 62
    Canada ............................................................................................................................. 62
    Europe ............................................................................................................................. 63
    United Kingdom .............................................................................................................. 63
    Australia .......................................................................................................................... 63
    Worldwide ....................................................................................................................... 63
    Useful accessibility resources and links .............................................................................................................. 64
    Organizations .................................................................................................................................... 64
    Educational institutions .................................................................................................................... 64
    Other disability resources ................................................................................................................. 64
    HP links .............................................................................................................................................. 64
    Contacting support .............................................................................................................................................. 65
    Index ............................................................................................................................................................. 66

    xi



  • Page 12

    xii



  • Page 13

    1

    Getting started
    This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
    learn about best practices after you set up your computer, fun things to do with your computer, and where to
    find additional HP resources.

    Best practices
    After you set up and register the computer, we recommend the following steps to get the most out of your
    smart investment:


    Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
    on page 51.



    If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
    network on page 18.



    Become familiar with the computer hardware and software. For more information, see Getting to know
    your computer on page 3 and Enjoying entertainment features on page 22.



    Update or purchase antivirus software. See Using antivirus software on page 42.

    Best practices

    1



  • Page 14

    More HP resources
    To locate resources that provide product details, how-to information, and more, use this table.
    Resource

    Contents

    Setup Instructions



    Overview of computer setup and features

    HP support



    Online chat with an HP technician

    For HP support, go to http://www.hp.com/support, and
    follow the instructions to find your product.



    Support telephone numbers



    Replacement parts videos (select products only)



    Maintenance and service guides



    HP service center locations

    Safety & Comfort Guide



    Proper workstation setup

    To access this guide:



    Guidelines for posture and work habits that increase your comfort
    and decrease your risk of injury



    Electrical and mechanical safety information



    Important regulatory notices, including information about proper
    battery disposal, if needed.



    Specific warranty information about this computer



    Select the Start button, select HP Help and Support,
    and then select HP Documentation.

    ‒ or –


    Go to http://www.hp.com/ergo.
    IMPORTANT: You must be connected to the Internet
    to access the latest version of the user guide.

    Regulatory, Safety and Environmental Notices
    To access this document:


    Select the Start button, select HP Help and Support,
    and then select HP Documentation.

    Limited Warranty*
    To access this document:


    Select the Start button, select HP Help and Support,
    and then select HP Documentation.

    ‒ or –


    Go to http://www.hp.com/go/orderdocuments.
    IMPORTANT: You must be connected to the Internet
    to access the latest version of the user guide.

    *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
    some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
    in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
    can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
    number, and postal address.

    2

    Chapter 1 Getting started



  • Page 15

    2

    Getting to know your computer
    Your computer features top-rated components. This chapter provides details about your components, where
    they're located, and how they work.

    Locating hardware
    To find out what hardware is installed on your computer:


    Type device manager in the taskbar search box, and then select the Device Manager app.
    A list displays all the devices installed on your computer.

    For information about system hardware components and the system BIOS version number, press fn+esc
    (select products only).

    Locating software
    To find out what software is installed on your computer:


    Right-click the Start button, and then select Apps and Features.

    Locating hardware

    3



  • Page 16

    Right side
    Refer to the illustration that most closely matches your computer.

    Component
    (1)

    Description
    MicroSD memory card reader (select products
    only)

    Reads optional memory cards that enable you to store, manage,
    share, or access information.
    To insert a card:
    1.

    Hold the card label-side up, with connectors facing the
    computer.

    2.

    Insert the card into the memory card reader, and then
    press in on the card until it is firmly seated.

    To remove a card:

    (2)

    MicroSD memory card reader/nano SIM card
    reader combo (select products only)

    Press in on the card, and then remove it from the memory
    card reader.

    Reads optional memory cards that enable you to store, manage,
    share, or access information, and supports a wireless subscriber
    identity module (nano SIM) card.
    CAUTION: Inserting a SIM card of the wrong size could damage
    the SIM card or cause the SIM card to become stuck in the slot.
    The use of nano SIM card adapters is not recommended. To
    prevent damage to the nano SIM card or the connectors, use
    minimal force when inserting a nano SIM card.
    NOTE: Before purchasing a nano SIM card, follow these
    instructions to determine the correct nano SIM card size for your
    computer:
    1.

    Go to http://www.hp.com/support, and then search for
    your computer by product name or number.

    2.

    Select Product Information.

    3.

    Refer to the listed options to determine which card to
    purchase.

    For installation steps, see Inserting a microSD card or a nano
    SIM card (select products only) on page 16.
    (3)

    Camera privacy switch

    Turns the camera off and on.
    NOTE: For more information, see Using the camera
    on page 22.

    (4)

    USB Type-C power connector and Thunderbolt™
    port with HP Sleep and Charge

    Connects an AC adapter that has a USB Type-C connector,
    supplying power to the computer and, if needed, charging the
    computer battery.
    – and –
    Even when the computer is off, connects and charges most USB
    devices that have a Type-C connector, such as a cell phone,

    4

    Chapter 2 Getting to know your computer



  • Page 17

    Component

    Description
    camera, activity tracker, or smartwatch, and provides highspeed data transfer.
    – and –
    Connects a display device that has a USB Type-C connector,
    providing DisplayPort output.
    NOTE: Your computer may also support a Thunderbolt docking
    station.
    NOTE: Cables and/or adapters (purchased separately) may be
    required.

    (5)

    Audio-out (headphone)/Audio-in (microphone)
    combo jack

    Connects optional powered stereo speakers, headphones,
    earbuds, a headset, or a television audio cable. Also connects an
    optional headset microphone. This jack does not support
    optional standalone microphones.
    WARNING! To reduce the risk of personal injury, adjust the
    volume before putting on headphones, earbuds, or a headset.
    For additional safety information, refer to the Regulatory,
    Safety, and Environmental Notices.
    To access this guide:


    Select the Start button, select HP Help and Support, and
    then select HP Documentation.

    NOTE: When a device is connected to the jack, the computer
    speakers are disabled.
    (6)

    (7)

    AC adapter and battery light

    USB Type-C power connector and Thunderbolt
    port with HP Sleep and Charge



    White: The AC adapter is connected and the battery is fully
    charged.



    Blinking white: The AC adapter is disconnected and the
    battery has reached a low battery level.



    Amber: The AC adapter is connected and the battery is
    charging.



    Off: The battery is not charging.

    Connects an AC adapter that has a USB Type-C connector,
    supplying power to the computer and, if needed, charging the
    computer battery.
    – and –
    Even when the computer is off, connects and charges most USB
    devices that have a Type-C connector, such as a cell phone,
    camera, activity tracker, or smartwatch, and provides highspeed data transfer.
    – and –
    Connects a display device that has a USB Type-C connector,
    providing DisplayPort output.
    NOTE: Your computer may also support a Thunderbolt docking
    station.
    NOTE: Cables and/or adapters (purchased separately) may be
    required.

    Right side

    5



  • Page 18

    Left side

    Component
    (1)

    Description
    Power button



    When the computer is off, press the button to turn on the
    computer.



    When the computer is on, press the button briefly to
    initiate Sleep.



    When the computer is in the Sleep state, press the button
    briefly to exit Sleep (select products only).



    When the computer is in Hibernation, press the button
    briefly to exit Hibernation.

    CAUTION: Pressing and holding down the power button results
    in the loss of unsaved information.
    If the computer has stopped responding and shutdown
    procedures are ineffective, press and hold the power button
    down for at least 5 seconds to turn off the computer.
    To learn more about your power settings, see your power
    options:


    Right-click the Power icon

    , and then select Power

    Options.
    (2)

    6

    USB SuperSpeed port with HP Sleep and Charge

    Chapter 2 Getting to know your computer

    Connects a USB device, provides high-speed data transfer, and
    even when the computer is off, charges most products such as a
    cell phone, camera, activity tracker, or smartwatch.



  • Page 19

    Display

    Component

    Description

    (1)

    WWAN antennas* (select products only)

    Send and receive wireless signals to communicate with wireless wide
    area networks (WWANs).

    (2)

    WLAN antennas*

    Send and receive wireless signals to communicate with wireless local
    area networks (WLANs).

    (3)

    Internal microphones

    Record sound.

    (4)

    Camera lights

    On: One or more cameras are in use.

    (5)

    Camera

    Allows you to video chat, record video, and record still images. To use
    your camera, see Using the camera on page 22. Some cameras also
    allow a facial recognition logon to Windows, instead of a password
    logon. For more information, see Using Windows Hello (select
    products only) on page 42.
    NOTE: Camera functions vary depending on the camera hardware
    and software installed on your product.

    *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
    antennas free from obstructions.
    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
    region.
    To access this guide:
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    ‒ or –
    Click the question mark icon in the taskbar.

    2.

    Select My notebook, select the Specifications tab, and then select User Guides.

    Display

    7



  • Page 20

    Keyboard area
    TouchPad

    Component
    (1)

    Description
    TouchPad zone

    Reads your finger gestures to move the pointer or activate items
    on the screen.
    NOTE: For more information, see Using TouchPad and touch
    screen gestures on page 26.

    8

    (2)

    Left TouchPad button

    Functions like the left button on an external mouse.

    (3)

    Right TouchPad button

    Functions like the right button on an external mouse.

    Chapter 2 Getting to know your computer



  • Page 21

    Lights

    Component

    Description

    (1)

    Caps lock light

    On: Caps lock is on, which switches the key input to all capital
    letters.

    (2)

    Mute light



    On: Computer sound is off.



    Off: Computer sound is on.

    Keyboard area

    9



  • Page 22

    Speakers and fingerprint reader

    Component

    Description

    (1)

    Speakers

    Produce sound.

    (2)

    Fingerprint reader

    Allows a fingerprint logon to Windows, instead of a password
    logon.


    10

    Chapter 2 Getting to know your computer

    To use the fingerprint reader, tap or swipe the upper-left
    corner of the TouchPad. See Using Windows Hello (select
    products only) on page 42 for details.



  • Page 23

    Special keys

    Component

    Description

    (1)

    esc key

    Displays system information when pressed in combination with
    the fn key.

    (2)

    fn key

    Executes specific functions when pressed in combination with
    another key.

    (3)

    Windows key

    Opens the Start menu.
    NOTE: Pressing the Windows key again will close the Start
    menu.

    (4)

    Action keys

    Execute frequently used system functions.
    NOTE: On select products, the f5 action key turns the keyboard
    backlight feature off or on.

    Keyboard area

    11



  • Page 24

    Action keys
    An action key performs the function indicated by the icon on the key. To determine which keys are on your
    product, see Special keys on page 11.

    Icon

    To use an action key, press and hold the key.
    Description
    Helps prevent side-angle viewing from onlookers (select products only). If needed, decrease or increase
    brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.

    Decreases the screen brightness incrementally as long as you hold down the key.

    Increases the screen brightness incrementally as long as you hold down the key.

    Switches the screen image between display devices connected to the system. For example, if a monitor is
    connected to the computer, repeatedly pressing this key alternates the screen image from the computer
    display to the monitor display to a simultaneous display on both the computer and the monitor.
    Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard
    backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer),
    to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous
    setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of
    inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
    To conserve battery power, turn off this feature.
    Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

    Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

    Plays the next track of an audio CD or the next section of a DVD or a BD.

    Decreases speaker volume incrementally while you hold down the key.

    Increases speaker volume incrementally while you hold down the key.

    Mutes or restores speaker sound.

    Turns the airplane mode and wireless feature on or off.
    NOTE:

    12

    The airplane mode key is also referred to as the wireless button.

    Chapter 2 Getting to know your computer



  • Page 25

    Icon

    Description
    NOTE:

    A wireless network must be set up before a wireless connection is possible.

    Keyboard area

    13



  • Page 26

    Bottom

    Component

    Description

    (1)

    Speakers (2)

    Produce sound.

    (2)

    Vent

    Enables airflow to cool internal components.
    NOTE: The computer fan starts up automatically to cool
    internal components and prevent overheating. It is normal
    for the internal fan to cycle on and off during routine
    operation.

    14

    Chapter 2 Getting to know your computer



  • Page 27

    Labels
    The labels affixed to the computer provide information you may need when you troubleshoot system
    problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
    product.
    IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
    computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
    tablet kickstand.


    Service label—Provides important information to identify your computer. When contacting support, you
    may be asked for the serial number, the product number, or the model number. Locate this information
    before you contact support.
    Your service label will resemble one of the examples shown below. Refer to the illustration that most
    closely matches the service label on your computer.

    Component
    (1)

    HP product name

    (2)

    Model number

    (3)

    Product ID

    (4)

    Serial number

    (5)

    Warranty period

    Component
    (1)

    HP product name

    (2)

    Product ID

    Labels

    15



  • Page 28

    Component
    (3)

    Serial number

    (4)

    Warranty period



    Regulatory label(s)—Provide(s) regulatory information about the computer.



    Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
    markings for the countries or regions in which the devices have been approved for use.

    Inserting a microSD card or a nano SIM card (select products
    only)
    To insert a microSD card, follow these steps:

    16

    1.

    Position the computer display-side up on a flat surface.

    2.

    Insert a small straightened paper clip into the card tray access hole.

    3.

    Press in gently on the clip until the card tray is ejected. (1)

    4.

    Remove the tray (2) from the computer and insert the card (3).

    5.

    Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.

    Chapter 2 Getting to know your computer



  • Page 29

    CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become
    stuck in the slot. The use of nano SIM card adapters is not recommended. To prevent damage to the nano SIM
    card or the connectors, use minimal force when inserting a nano SIM card.
    NOTE: Before purchasing a nano SIM card, follow these instructions to determine the correct nano SIM card
    size for your computer:
    1.

    Go to http://www.hp.com/support, and then search for your computer by product name or number.

    2.

    Select Product Information.

    3.

    Refer to the listed options to determine which card to purchase.

    To insert a nano SIM card, follow these steps:
    1.

    Position the computer display-side up on a flat surface.

    2.

    Insert a small straightened paper clip into the card tray access hole.

    3.

    Press in gently on the clip until the card tray is ejected (1) .

    4.

    Remove the tray (2) from the computer and insert the card (3).

    5.

    Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.

    To remove the card:
    1.

    Release the card tray as described above, and then remove the card.

    2.

    Replace the tray in the computer. Press in gently on the tray until it is firmly seated.

    Inserting a microSD card or a nano SIM card (select products only)

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  • Page 30

    3

    Connecting to a network
    Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
    information from millions of websites using your computer and a wired or wireless network connection. This
    chapter will help you get connected to that world.

    Connecting to a wireless network
    Your computer may be equipped with one or more of the following wireless devices:


    WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
    networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
    restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
    computer communicates with a wireless router or a wireless access point.



    HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
    (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
    towers) throughout large geographic areas, effectively providing coverage across entire states, regions,
    or even countries.



    Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
    devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
    communicates directly with other devices, and devices must be relatively close together—typically
    within 10 meters (approximately 33 feet) of each other.

    Using the wireless controls
    You can control the wireless devices in your computer using one or more of these features:


    Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane
    mode key)



    Operating system controls

    Airplane mode key
    The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.
    All the wireless devices on your computer are enabled at the factory.
    The wireless light indicates the overall power state of your wireless devices, not the status of individual
    devices.

    Operating system controls
    The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
    diagnose and repair network problems.
    To use operating system controls:


    On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.

    ‒ or –


    18

    On the taskbar, select the network status icon, and then select Network & Internet settings.

    Chapter 3 Connecting to a network



  • Page 31

    Connecting to a WLAN
    NOTE: When you are setting up Internet access in your home, you must establish an account with an
    Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
    help set up the modem, install a network cable to connect your wireless router to the modem, and test the
    Internet service.
    To connect to a WLAN, follow these steps:
    1.

    Be sure that the WLAN device is on.

    2.

    On the taskbar, select the network status icon, and then connect to one of the available networks.
    If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
    then select Next to complete the connection.
    NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
    NOTE: If you do not see the WLAN you want to connect to:
    1.

    On the taskbar, right-click the network status icon, and then select Open Network & Internet
    settings.
    ‒ or –
    On the taskbar, select the network status icon, and then select Network & Internet settings.

    2.

    Under the Change your network settings section, select Network and Sharing Center.

    3.

    Select Set up a new connection or network.
    A list of options is displayed, allowing you to manually search for and connect to a network or to
    create a new network connection.

    3.

    Follow the on-screen instructions to complete the connection.

    After the connection is made, right-click the network status icon at the far right of the taskbar, to verify the
    name and status of the connection.
    NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
    manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

    Connecting to a wireless network

    19



  • Page 32

    Using HP Mobile Broadband (select products only)
    Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
    when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
    or connect to your corporate network without the need for Wi-Fi hotspots.
    You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
    service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
    under the service door, or on the back of the display.
    ‒ or –
    1.

    On the taskbar, select the network status icon.

    2.

    Select Network & Internet settings.

    3.

    Under the Network & Internet section, select Cellular, and then select Advanced Options.

    Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
    contains basic information about you, such as a personal identification number (PIN), as well as network
    information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may
    be included with the HP Mobile Broadband documents provided with your computer, or the mobile network
    operator may provide it separately from the computer.
    For information about HP Mobile Broadband and how to activate service with a preferred mobile network
    operator, see the HP Mobile Broadband information included with your computer.

    Using GPS (select products only)
    Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
    speed, and direction information to GPS-equipped systems.
    To enable GPS, make sure location is enabled under the Location setting.


    Type location in the taskbar search box, select Location privacy settings, and then select a setting.

    Using Bluetooth wireless devices (select products only)
    A Bluetooth device provides short-range wireless communications that replace the physical cable connections
    that traditionally link electronic devices such as the following:


    Computers (desktop, notebook)



    Phones (cellular, cordless, smartphone)



    Imaging devices (printer, camera)



    Audio devices (headset, speakers)



    Mouse



    External keyboard

    Connecting Bluetooth devices
    Before you can use a Bluetooth device, you must establish a Bluetooth connection.

    20

    1.

    Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

    2.

    Select Add Bluetooth or other device.

    3.

    Select your device from the list, and then follow the on-screen instructions.

    Chapter 3 Connecting to a network



  • Page 33

    NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
    on-screen instructions to verify that the code on your device matches the pairing code. For more information,
    refer to the documentation provided with the device.
    NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
    devices may have additional requirements; refer to the documentation provided with the device.

    Connecting to a wired network—LAN (select products only)
    Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
    working wirelessly), or if you want to connect to an existing network at your office.
    Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or
    expansion port, if there is no RJ-45 jack on the computer.
    To connect the network cable, follow these steps:
    1.

    Plug the network cable into the network jack (1) on the computer.

    2.

    Plug the other end of the network cable into a network wall jack (2) or router.
    NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
    TV and radio reception, orient the circuitry end of the cable toward the computer.

    Connecting to a wired network—LAN (select products only)

    21



  • Page 34

    4

    Enjoying entertainment features
    Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
    and download and watch movies. Or, to make your computer an even more powerful entertainment center,
    connect external devices like a monitor, projector, TV, speakers, or headphones.

    Using the camera
    Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
    may be front facing, rear facing, or pop up. To determine which camera(s) are on your product, see Getting to
    know your computer on page 3.
    Most cameras allow you to video chat, record video, and record still images. Some also provide HD (highdefinition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your
    computer and information on page 40 for details about using Windows Hello.
    On select products, you can also enhance your camera privacy by turning the camera off. By default, the
    camera is turned on. To turn off your camera, slide the camera privacy switch toward the icon next to the
    switch. To turn the camera back on, slide the switch away from the icon.
    To use your camera, type camera in the taskbar search box, and then select Camera from the list of
    applications.

    Using audio
    You can download and listen to music, stream audio content (including radio) from the web, record audio, or
    mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
    attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
    devices such as speakers or headphones.

    Connecting speakers
    You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
    (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
    To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
    connecting speakers, lower the volume setting.

    Connecting headphones
    WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
    earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
    Notices.
    To access this document:


    Select the Start button, select HP Help and Support, and then select HP Documentation.

    You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
    (microphone) combo jack on your computer.
    To connect wireless headphones to your computer, follow the device manufacturer's instructions.

    22

    Chapter 4 Enjoying entertainment features



  • Page 35

    Connecting headsets
    WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
    earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
    Notices.
    To access this document:


    Select the Start button, select HP Help and Support, and then select HP Documentation.

    Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
    To connect wireless headsets to your computer, follow the device manufacturer's instructions.

    Using sound settings
    Use sound settings to adjust system volume, change system sounds, or manage audio devices.
    To view or change sound settings:


    Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
    and then select Sound.

    Your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. As a
    result, your computer may include advanced audio features that can be controlled through an audio control
    panel specific to your sound system.
    Use the audio control panel to view and control audio settings.


    Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
    and then select the audio control panel specific to your system.

    Using video
    Your computer is a powerful video device that enables you to watch streaming video from your favorite
    websites and download video and movies to watch on your computer when you are not connected to a
    network.
    To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
    monitor, projector, or TV.
    IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
    correct cable. Follow the device manufacturer's instructions.
    For information on using your video features, refer to HP Support Assistant.

    Connecting a Thunderbolt device using a USB Type-C cable (select products only)
    NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
    purchased separately.
    To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
    device according to the following instructions:
    1.

    Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

    Using video

    23



  • Page 36

    2.

    Connect the other end of the cable to the external Thunderbolt device.

    3.

    Press f4 to alternate the computer screen image between 4 display states:


    PC screen only: View the screen image on the computer only.



    Duplicate: View the screen image simultaneously on both the computer and external device.



    Extend: View the screen image extended across both the computer and external device.



    Second screen only: View the screen image on the external device only.

    Each time you press f4 the display state changes.
    NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
    the external device, as follows. Select the Start button, select the Settings icon
    , and then select
    System. Under Display, select the appropriate resolution, and then select Keep changes.

    Discovering and connecting to Miracast-compatible wireless displays (select
    products only)
    To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
    the steps below.
    To open Miracast:


    Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
    wireless display, and then follow the on-screen instructions.

    Using data transfer
    Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
    from your USB devices to view on your computer.
    To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
    device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.

    24

    Chapter 4 Enjoying entertainment features



  • Page 37

    IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
    correct cable. Follow the device manufacturer's instructions.
    For information on using your USB Type-C features, refer to HP Support Assistant.

    Connecting devices to a USB Type-C port (select products only)
    NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
    separately.
    1.

    Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

    2.

    Connect the other end of the cable to the external device.

    Using data transfer

    25



  • Page 38

    5

    Navigating the screen
    You can navigate the computer screen in one or more of the following ways:


    Use touch gestures directly on the computer screen



    Use touch gestures on the TouchPad



    Use an optional mouse or keyboard (purchased separately)



    Use an on-screen keyboard



    Use a pointing stick

    Using TouchPad and touch screen gestures
    The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
    You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
    external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
    described in this chapter.
    You can also customize gestures and view demonstrations of how they work. Type control panel in the
    taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,
    select Mouse.
    NOTE:

    Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

    Tap
    Use the tap/double-tap gesture to select or open an item on the screen.


    26

    Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select
    the item. Double-tap an item to open it.

    Chapter 5 Navigating the screen



  • Page 39

    Two-finger pinch zoom
    Use the two-finger pinch zoom to zoom out or in on images or text.


    Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
    fingers together.



    Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
    fingers apart.

    Two-finger slide (TouchPad only)
    Use the two-finger slide to move up, down, or sideways on a page or image.


    Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

    Two-finger tap (TouchPad only)
    Use the two-finger tap to open the menu for an object on the screen.
    NOTE:


    The two-finger tap performs the same function as right-clicking with the mouse.

    Tap two fingers on the TouchPad zone to open the options menu for the selected object.

    Four-finger tap (TouchPad only)
    Use the four-finger tap to open the action center.

    Using TouchPad and touch screen gestures

    27



  • Page 40



    Tap four fingers on the Touchpad to open the action center and view current settings and notifications.

    Three-finger swipe (TouchPad only)
    Use the three-finger swipe to view open windows and to switch between open windows and the desktop.

    28



    Swipe 3 fingers away from you to see all open windows.



    Swipe 3 fingers toward you to show the desktop.



    Swipe 3 fingers left or right to switch between open windows.

    Chapter 5 Navigating the screen



  • Page 41

    One-finger slide (touch screen only)
    Use the one-finger slide to pan or scroll through lists and pages, or to move an object.


    To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.



    To move an object, press and hold your finger on an object, and then drag your finger to move the object.

    Using an optional keyboard or mouse
    An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
    you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
    functions.

    Using an on-screen keyboard (select products only)
    1.

    To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
    taskbar.

    2.

    Begin typing.
    NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
    NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

    Using an optional keyboard or mouse

    29



  • Page 42

    6

    Managing power
    Your computer can operate on either battery power or external power. When the computer is running on
    battery power and an external power source is not available to charge the battery, it is important to monitor
    and conserve the battery charge.
    Some power management features described in this chapter may not be available on your computer.

    Using Sleep and Hibernation
    CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
    always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
    This practice is particularly important when you travel with your computer.
    CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
    functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
    media card.
    Windows has two power-saving states, Sleep and Hibernation.


    Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
    memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
    information, see Initiating and exiting Sleep on page 30.



    Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
    computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
    is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually.
    For more information, see Initiating and exiting Hibernation (select products only) on page 31.

    Initiating and exiting Sleep
    You can initiate Sleep in any of the following ways:


    Select the Start button, select the Power icon, and then select Sleep.



    Close the display (select products only).



    Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.



    Briefly press the power button (select products only).

    You can exit Sleep in any of the following ways:


    Briefly press the power button.



    If the computer is closed, raise the display (select products only).



    Press a key on the keyboard (select products only).



    Tap the TouchPad (select products only).

    When the computer exits Sleep, your work returns to the screen.
    NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
    before your work returns to the screen.

    30

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  • Page 43

    Initiating and exiting Hibernation (select products only)
    You can enable user-initiated Hibernation and change other power settings and timeouts using Power
    Options.
    1.

    Right-click the Power icon

    , and then select Power Options.

    2.

    In the left pane, select Choose what the power buttons do (wording may vary by product).

    3.

    Depending on your product, you can enable Hibernation for battery power or external power in any of
    the following ways:


    Power button—Under Power and sleep buttons and lid settings (wording may vary by product),
    select When I press the power button, and then select Hibernate.



    Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
    may vary by product), select When I press the sleep button, and then select Hibernate.



    Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
    product), select When I close the lid, and then select Hibernate.



    Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
    settings, select the Hibernate check box.
    The Power menu can be accessed by selecting the Start button.

    4.

    Select Save changes.



    To initiate Hibernation, use the method that you enabled in step 3.



    To exit Hibernation, briefly press the power button.

    NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
    password before your work returns to the screen.

    Shutting down (turning off) the computer
    CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
    shutting down the computer.
    The Shut down command closes all open programs, including the operating system, and then turns off the
    display and the computer.
    Shut down the computer when it will be unused and disconnected from external power for an extended
    period.
    The recommended procedure is to use the Windows Shut down command.
    NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
    pressing the power button.
    1.

    Save your work and close all open programs.

    2.

    Select the Start button, select the Power icon, and then select Shut down.

    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
    following emergency procedures in the sequence provided:


    Press ctrl+alt+delete, select the Power icon, and then select Shut down.



    Press and hold the power button for at least 10 seconds.
    Shutting down (turning off) the computer

    31



  • Page 44

    Using the Power icon and Power Options
    The Power icon

    is located on the Windows taskbar. The Power icon allows you to quickly access power

    settings and view the remaining battery charge.


    To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
    .



    To use Power Options, right–click the Power icon

    , and then select Power Options.

    Different Power icons indicate whether the computer is running on battery or external power. Placing the
    mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

    Running on battery power
    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
    replacement battery provided by HP, or a compatible battery purchased from HP.
    When a charged battery is in the computer and the computer is not plugged into external power, the computer
    runs on battery power. When the computer is off and unplugged from external power, the battery in the
    computer slowly discharges. The computer displays a message when the battery reaches a low or critical
    battery level.
    Computer battery life varies, depending on power management settings, programs running on the computer,
    screen brightness, external devices connected to the computer, and other factors.
    NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
    battery charge. Select computer products can switch between graphic controllers to conserve battery charge.

    Using HP Fast Charge (select products only)
    The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
    +/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
    Charge operates in one or more of the following ways:


    When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
    capacity in no more than 30 to 45 minutes, depending on your computer model.



    When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
    capacity in no more than 90 minutes.

    To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
    external power.

    Displaying battery charge
    To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

    32

    Chapter 6 Managing power

    .



  • Page 45

    Finding battery information in HP Support Assistant (select products only)
    To access battery information:
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    ‒ or –
    Select the question mark icon in the taskbar.

    2.

    Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
    Battery Check indicates that your battery should be replaced, contact support.

    HP Support Assistant provides the following tools and information about the battery:


    HP Battery Check



    Information about battery types, specifications, life cycles, and capacity

    Conserving battery power
    To conserve battery power and maximize battery life:


    Lower the brightness of the display.



    Turn off wireless devices when you are not using them.



    Disconnect unused external devices that are not plugged into an external power source, such as an
    external hard drive connected to a USB port.



    Stop, disable, or remove any external media cards that you are not using.



    Before you leave your work, initiate Sleep or shut down the computer.

    Identifying low battery levels
    When a battery that is the sole power source for the computer reaches a low or critical battery level, the
    following behavior occurs:


    The battery light (select products only) indicates a low or critical battery level.

    – or –


    The Power icon

    shows a low or critical battery notification.

    NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
    on page 32.
    The computer takes the following actions for a critical battery level:


    If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
    the Sleep state and then shuts down and loses any unsaved information.



    If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
    Hibernation.

    Running on battery power

    33



  • Page 46

    Resolving a low battery level
    Resolving a low battery level when external power is available
    Connect one of the following to the computer and to external power:


    AC adapter



    Optional docking device or expansion product



    Optional power adapter purchased as an accessory from HP

    Resolving a low battery level when no power source is available
    Save your work and shut down the computer.

    Resolving a low battery level when the computer cannot exit Hibernation
    1.

    Connect the AC adapter to the computer and to external power.

    2.

    Exit Hibernation by pressing the power button.

    Factory-sealed battery
    To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
    the HP Support Assistant app (select products only).
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    2.

    Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
    Battery Check indicates that your battery should be replaced, contact support.

    The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
    battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

    Running on external power
    For information about connecting to external power, refer to the Setup Instructions poster provided in the
    computer box.
    The computer does not use battery power when the computer is connected to external power with an
    approved AC adapter or an optional docking device or expansion product.
    WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
    replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
    WARNING!

    Do not charge the computer battery while you are aboard aircraft.

    Connect the computer to external power under any of the following conditions:

    34



    When charging or calibrating a battery



    When installing or updating system software



    When updating the system BIOS



    When writing information to a disc (select products only)

    Chapter 6 Managing power



  • Page 47



    When running Disk Defragmenter on computers with internal hard drives



    When performing a backup or recovery

    When you connect the computer to external power:


    The battery begins to charge.



    The screen brightness increases.



    The Power icon

    changes appearance.

    When you disconnect external power:


    The computer switches to battery power.



    The screen brightness automatically decreases to conserve battery charge.



    The Power icon

    changes appearance.

    Running on external power

    35



  • Page 48

    7

    Maintaining your computer
    It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
    explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
    programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

    Improving performance
    You can improve the performance of your computer by performing regular maintenance tasks with tools such
    as Disk Defragmenter and Disk Cleanup.

    Using Disk Defragmenter
    HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
    NOTE:

    It is not necessary to run Disk Defragmenter on solid-state drives.

    To run Disk Defragmenter:
    1.

    Connect the computer to AC power.

    2.

    Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.

    3.

    Follow the on-screen instructions.

    For additional information, access the Disk Defragmenter software Help.

    Using Disk Cleanup
    Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
    and help the computer run more efficiently.
    To run Disk Cleanup:
    1.

    Type disk in the taskbar search box, and then select Disk Cleanup.

    2.

    Follow the on-screen instructions.

    Using HP 3D DriveGuard (select products only)
    HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
    following conditions:


    You drop the computer.



    You move the computer with the display closed while the computer is running on battery power.

    A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
    operation.
    NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
    docking device or connected to a USB port is not protected by HP 3D DriveGuard.
    NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
    drives.

    36

    Chapter 7 Maintaining your computer



  • Page 49

    Identifying HP 3D DriveGuard status
    The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
    the drive in a secondary hard drive bay (select products only) is parked.

    Updating programs and drivers
    HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
    and bring new features and options to your computer. For example, older graphics components might not
    work well with the most recent gaming software. Without the latest driver, you would not be getting the most
    out of your equipment.
    Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
    register to receive automatic notifications when updates become available.
    If you would like to update your programs and drivers, follow these instructions:
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    ‒ or –
    Select the question mark icon in the taskbar.

    2.

    Select My notebook, select the Updates tab, and then select Check for updates and messages.

    3.

    Follow the on-screen instructions.

    Cleaning your computer
    Use the following products to safely clean your computer:


    Alcohol-free glass-cleaning fluid



    Solution of water and mild soap



    Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)



    Static-free cloth wipes

    CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer.
    If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure
    that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not
    included in the product.
    Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
    agents can get trapped in the scratches.

    Cleaning procedures
    Follow the procedures in this section to safely clean your computer.
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
    while it is on.
    1.

    Turn off the computer.

    2.

    Disconnect AC power.

    3.

    Disconnect all powered external devices.

    Updating programs and drivers

    37



  • Page 50

    CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
    any computer surface. Liquids dripped on the surface can permanently damage internal components.

    Cleaning the display
    Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
    a display is dry before you close the computer.

    Cleaning the sides or cover
    To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
    solutions listed previously, or use an acceptable disposable wipe.
    NOTE:

    When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

    Cleaning the TouchPad, keyboard, or mouse (select products only)
    WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
    cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
    surface.
    CAUTION:

    To prevent damage to internal components, do not allow liquids to drip between the keys.



    To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
    of the cleaning solutions listed previously.



    To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
    compressed air with a straw extension.

    Traveling with or shipping your computer
    If you have to travel with or ship your computer, follow these tips to keep your equipment safe.


    Prepare the computer for traveling or shipping:


    Back up your information to an external drive.



    Remove all discs and all external media cards, such as memory cards.



    Turn off and then disconnect all external devices.



    Shut down the computer.



    Take along a backup of your information. Keep the backup separate from the computer.



    When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
    luggage.
    CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
    airport walk-through devices and security wands. Airport conveyer belts and similar security devices
    that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

    38



    If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
    you are allowed to use your computer. In-flight computer use is at the discretion of the airline.



    If you are shipping the computer or a drive, use suitable protective packaging and label the package
    “FRAGILE.”



    The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard
    aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that

    Chapter 7 Maintaining your computer



  • Page 51

    applies to the use of a wireless device in your computer, ask for authorization to use your computer
    before you turn it on.


    If you are traveling internationally, follow these suggestions:


    Check the computer-related customs regulations for each country or region on your itinerary.



    Check the power cord and adapter requirements for each location in which you plan to use the
    computer. Voltage, frequency, and plug configurations vary.
    WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
    to power the computer with a voltage converter kit sold for appliances.

    Traveling with or shipping your computer

    39



  • Page 52

    8

    Securing your computer and information
    Computer security is essential for protecting the confidentiality, integrity, and availability of your information.
    Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
    (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
    worms, and other types of malicious code.
    IMPORTANT:

    Some security features listed in this chapter may not be available on your computer.

    Using passwords
    A password is a group of characters that you choose to secure your computer information and to protect
    online transactions. Several types of passwords can be set. For example, when you set up your computer for
    the first time, you were asked to create a user password to secure your computer. Additional passwords can
    be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
    You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
    feature.
    To create and save passwords, use the following tips:


    To reduce the risk of being locked out of the computer, record each password and store it in a secure
    place away from the computer. Do not store passwords in a file on the computer.



    When creating passwords, follow requirements set by the program.



    Change your passwords at least every 3 months.



    An ideal password is long and has letters, punctuation, symbols, and numbers.



    Before you send your computer for service, back up your files, delete confidential files, and then remove
    all password settings.

    For additional information about Windows passwords, such as screen-saver passwords:


    Type support in the taskbar search box, and then select the HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    Setting Windows passwords
    Password

    Function

    User password

    Protects access to a Windows user account.

    Administrator password

    Protects administrator-level access to computer contents.
    NOTE: This password cannot be used to access Setup Utility
    (BIOS) contents.

    40

    Chapter 8 Securing your computer and information



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    Setting Setup Utility (BIOS) passwords
    Password

    Function

    Administrator password



    Must be entered each time you access Setup Utility (BIOS).



    If you forget your administrator password, you cannot
    access Setup Utility (BIOS).



    Must be entered each time you turn on or restart the
    computer.



    If you forget your power-on password, you cannot turn on or
    restart the computer.

    Power-on password

    To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
    CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
    from operating properly.
    1.

    Start Setup Utility (BIOS):


    Computers or tablets with keyboards:




    Turn on or restart the computer, quickly press esc, and then press f10.

    Tablets without keyboards:
    1.

    Turn on or restart the tablet, and then quickly hold down the volume up button.
    - or Turn on or restart the tablet, and then quickly hold down the volume down button.
    - or Turn on or restart the tablet, and then quickly hold down the Windows button.

    2.
    2.

    Tap f10.

    Select Security, and then follow the on-screen instructions.

    To save your changes, select Exit, select Save Changes and Exit, and then select Yes.
    NOTE:

    If you are using arrow keys to highlight your choice, you must then press enter.

    Your changes take effect when the computer restarts.

    Using passwords

    41



  • Page 54

    Using Windows Hello (select products only)
    On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by
    swiping your finger or looking at the camera.
    To set up Windows Hello:
    1.

    Select the Start button, select Settings, select Accounts, and then select Sign-in options.

    2.

    To add a password, select Add.

    3.

    Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set
    up a PIN.
    NOTE: The PIN is not limited in length, but it must consist of numbers only. To include alphabetic or
    special characters, select the include letters and symbols checkbox.

    Using Internet security software
    When you use your computer to access email, a network, or the Internet, you potentially expose your
    computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
    security software that includes antivirus and firewall features may be preinstalled on your computer as a trial
    offer. To provide ongoing protection against newly discovered viruses and other security risks, security
    software must be kept up to date. It is strongly recommended that you upgrade the security software trial
    offer or purchase the software of your choice in order to fully protect your computer.

    Using antivirus software
    Computer viruses can disable programs, utilities, or the operating system, or cause them to function
    abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
    they have caused.
    To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
    An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
    antivirus program of your choice in order to fully protect your computer.
    For more information about computer viruses, type support in the taskbar search box, and then select the
    HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    Using firewall software
    Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you
    install on your computer and/or network, or it can be a combination of both hardware and software.
    There are two types of firewalls to consider:


    Host-based firewalls—Software that protects only the computer it is installed on.



    Network-based firewalls—Installed between your DSL or cable modem and your home network to
    protect all the computers on the network.

    When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
    a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

    42

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    Installing software updates
    HP, Windows, and third-party software installed on your computer should be regularly updated to correct
    security problems and improve software performance.
    CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To
    protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon
    as you receive an alert.
    You can install these updates automatically.
    To view or change the settings:
    1.

    Select the Start button, select Settings, and then select Update & Security.

    2.

    Select Windows Update, and then follow the on-screen instructions.

    3.

    To schedule a time for installing updates, select Advanced options, and then follow the on-screen
    instructions.

    Using HP Device as a Service (HP DaaS) (select products only)
    HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company
    assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps
    reduce time spent solving device and security issues. You can quickly download and install the software,
    which is highly cost effective relative to traditional in-house solutions. For more information, go to
    https://www.hptouchpointmanager.com/.

    Securing your wireless network
    When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
    from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide
    any security.

    Backing up your software applications and information
    Regularly back up your software applications and information to protect them from being permanently lost or
    damaged through a virus attack or a software or hardware failure.

    Using an optional security cable (select products only)
    A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
    from being mishandled or stolen. To connect a security cable to your computer, follow the device
    manufacturer's instructions.

    Installing software updates

    43



  • Page 56

    9

    Using Setup Utility (BIOS)
    Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
    devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
    includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
    system and extended memory.
    NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
    must use the keyboard attached to your notebook.

    Starting Setup Utility (BIOS)
    CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
    from operating properly.


    Turn on or restart the computer, quickly press esc, and then press f10.

    Updating Setup Utility (BIOS)
    Updated versions of Setup Utility (BIOS) may be available on the HP website.
    Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
    Some download packages contain a file named Readme.txt, which contains information regarding installing
    and troubleshooting the file.

    Determining the BIOS version
    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.


    HP Support Assistant
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    2.


    Select My notebook, and then select Specifications.

    Setup Utility (BIOS)
    1.

    Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 44).

    2.

    Select Main, and then make note of the BIOS version.

    3.

    Select Exit, select one of the options, and then follow the on-screen instructions.

    To check for later BIOS versions, see Downloading a BIOS update on page 45.

    44

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  • Page 57

    Downloading a BIOS update
    CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
    install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
    not download or install a BIOS update while the computer is running on battery power, docked in an optional
    docking device, or connected to an optional power source. During the download and installation, follow these
    instructions:


    Do not disconnect power from the computer by unplugging the power cord from the AC outlet.



    Do not shut down the computer or initiate Sleep.



    Do not insert, remove, connect, or disconnect any device, cable, or cord.

    NOTE: If your computer is connected to a network, consult the network administrator before installing any
    software updates, especially system BIOS updates.
    1.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    2.

    Select Updates, and then select Check for updates and messages.

    3.

    Follow the on-screen instructions.

    4.

    At the download area, follow these steps:
    a.

    Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
    computer. If the update is more recent than your BIOS version, make a note of the date, name, or
    other identifier. You may need this information to locate the update later, after it has been
    downloaded to your hard drive.

    b.

    Follow the on-screen instructions to download your selection to the hard drive.
    Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
    You will need to access this path when you are ready to install the update.

    BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
    complete. If no instructions appear, follow these steps:
    1.

    Type file in the taskbar search box, and then select File Explorer.

    2.

    Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

    3.

    Using the hard drive path you recorded earlier, open the folder that contains the update.

    4.

    Double-click the file that has an .exe extension (for example, filename.exe).
    The BIOS installation begins.

    5.

    Complete the installation by following the on-screen instructions.

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
    from your hard drive.

    Updating Setup Utility (BIOS)

    45



  • Page 58

    10 Using HP PC Hardware Diagnostics
    Using HP PC Hardware Diagnostics Windows (select products
    only)
    HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
    determine whether the computer hardware is functioning properly. The tool runs within the Windows
    operating system in order to diagnose hardware failures.
    If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
    it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
    Windows on page 46.
    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
    Support or HP Support Assistant.
    1.

    To access HP PC Hardware Diagnostics Windows from HP Help and Support:
    a.

    Select the Start button, and then select HP Help and Support.

    b.

    Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
    administrator.

    – or –
    To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
    a.

    Type support in the taskbar search box, and then select the HP Support Assistant app.
    – or –
    Select the question mark icon in the taskbar.

    2.

    b.

    Select Troubleshooting and fixes.

    c.

    Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

    When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
    instructions.
    NOTE: If you need to stop a diagnostic test at any time, select Cancel.

    3.

    When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
    provide the Failure ID code.

    Downloading HP PC Hardware Diagnostics Windows

    46



    The HP PC Hardware Diagnostics Windows download instructions are provided in English only.



    You must use a Windows computer to download this tool because only .exe files are provided.

    Chapter 10 Using HP PC Hardware Diagnostics



  • Page 59

    Downloading the latest HP PC Hardware Diagnostics Windows version
    To download HP PC Hardware Diagnostics Windows, follow these steps:
    1.

    Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

    2.

    In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
    computer or a USB flash drive.

    The tool is downloaded to the selected location.

    Downloading HP Hardware Diagnostics Windows by product name or number (select products
    only)
    NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
    product name or number.
    To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
    1.

    Go to http://www.hp.com/support.

    2.

    Select Get software and drivers, select your type of product, and then enter the product name or
    number in the search box that is displayed.

    3.

    In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
    computer or a USB flash drive.

    The tool is downloaded to the selected location.

    Installing HP PC Hardware Diagnostics Windows
    To install HP PC Hardware Diagnostics Windows, follow these steps:


    Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
    double-click the .exe file, and then follow the on-screen instructions.

    Using HP PC Hardware Diagnostics UEFI
    NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
    and create the HP UEFI support environment because only .exe files are provided. For more information, see
    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 48.
    HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
    determine whether the computer hardware is functioning properly. The tool runs outside the operating
    system so that it can isolate hardware failures from issues that are caused by the operating system or other
    software components.
    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
    issues.
    When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
    Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
    ID code.
    NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
    must use the attached keyboard.
    NOTE:

    If you need to stop a diagnostic test, press esc.

    Using HP PC Hardware Diagnostics UEFI

    47



  • Page 60

    Starting HP PC Hardware Diagnostics UEFI
    To start HP PC Hardware Diagnostics UEFI, follow these steps:
    1.

    Turn on or restart the computer, and quickly press esc.

    2.

    Press f2.
    The BIOS searches three places for the diagnostic tools, in the following order:
    a.

    Connected USB flash drive
    NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
    Downloading the latest HP PC Hardware Diagnostics UEFI version on page 48.

    3.

    b.

    Hard drive

    c.

    BIOS

    When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
    and then follow the on-screen instructions.

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:


    HP PC Hardware Diagnostics UEFI is not included in the preinstall image.



    HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.



    The hard drive is damaged.

    NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
    must use a Windows computer to download and create the HP UEFI support environment because only .exe
    files are provided.

    Downloading the latest HP PC Hardware Diagnostics UEFI version
    To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
    1.

    Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

    2.

    In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
    Run.

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
    NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
    product name or number.
    To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
    flash drive:

    48

    1.

    Go to http://www.hp.com/support.

    2.

    Enter the product name or number, select your computer, and then select your operating system.

    3.

    In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
    Diagnostics version for your computer.

    Chapter 10 Using HP PC Hardware Diagnostics



  • Page 61

    Using Remote HP PC Hardware Diagnostics UEFI settings (select
    products only)
    Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
    Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
    results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
    http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

    Downloading Remote HP PC Hardware Diagnostics UEFI
    NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
    server.

    Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
    To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
    1.

    Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

    2.

    In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
    Run.

    Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
    NOTE: For some products, it may be necessary to download the software by using the product name or
    number.
    To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
    1.

    Go to http://www.hp.com/support.

    2.

    Select Get software and drivers, select your type of product, enter the product name or number in the
    search box that is displayed, select your computer, and then select your operating system.

    3.

    In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
    version for the product.

    Customizing Remote HP PC Hardware Diagnostics UEFI settings
    Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
    following customizations:


    Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
    interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.



    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
    HP website or from a server that has been preconfigured for use. Your computer does not require the
    traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.



    Set a location for storing the test results. You can also set the user name and password settings used for
    uploads.



    Display status information about the diagnostics run previously.

    To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
    1.

    Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

    2.

    Select Advanced, and then select Settings.

    Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

    49



  • Page 62

    3.

    Make your customization selections.

    4.

    Select Main, and then Save Changes and Exit to save your settings.

    Your changes take effect when the computer restarts.

    50

    Chapter 10 Using HP PC Hardware Diagnostics



  • Page 63

    11 Backing up, restoring, and recovering
    This chapter provides information about creating backups and restoring and recovering your system.
    Windows provides tools to back up your personal information, restore your computer from a backup, and
    recover the computer to its original state. See Using Windows tools for backing up, restoring, and recovering
    your computer on page 51.
    In addition to the Windows tools, depending on the operating system preinstalled on your computer, your
    computer may also include tools provided by HP for additional functionality.
    IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
    70% charged before you start the recovery process.
    IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
    beginning any recovery process.

    Using Windows tools for backing up, restoring, and recovering
    your computer
    IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
    regular backups to avoid information loss.
    You can use Windows tools to back up personal information and create system restore points and recovery
    media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
    state.
    NOTE:

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

    Creating backups
    You can create recovery media, system restore points, and backups of personal information using Windows
    tools.
    To create a backup:
    1.

    Select Start, select Settings, and then select Update & Security.

    2.

    Select Backup, and then follow the on-screen instructions.

    Restoring and recovering
    Windows offers several options for restoring from backup, refreshing the computer, and resetting the
    computer to its original state.
    To restore your system:
    1.

    Select Start, select Settings, and then select Update & Security.

    2.

    Select Recovery, and then follow the on-screen instructions.

    Using Windows tools for backing up, restoring, and recovering your computer

    51



  • Page 64

    Creating HP Recovery media (select products only)
    After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
    Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
    corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
    To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
    button, select File Explorer, and then select This PC.
    NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
    support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
    follow the on-screen instructions.
    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
    bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
    recovery media on page 53.

    Using HP Recovery Manager to create recovery media
    NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
    http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

    Before you begin
    Before you begin, note the following:


    Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
    safe place.



    HP Recovery Manager examines the computer and determines the required media storage capacity.



    To create recovery media, use one of the following options:
    NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
    Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
    USB flash drive or hard drive.

    52



    If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
    blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
    DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with
    HP Recovery Manager software.



    If your computer does not include an integrated optical drive with DVD writer capability, you can
    use an external optical drive (purchased separately) to create recovery discs, as described above. If
    an external optical drive is used, you must connect it directly to a USB port on the computer. It
    cannot be connected to a USB port on an external device, such as a USB hub.



    To create a recovery USB flash drive, use a high-quality blank USB flash drive.



    Be sure that the computer is connected to AC power before you begin creating the recovery media.



    The creation process can take an hour or more. Do not interrupt this process.



    If necessary, you can exit the program before you have finished creating all of the recovery media. HP
    Recovery Manager will finish the current DVD or USB flash drive. The next time you start HP Recovery
    Manager, you will be prompted to continue.

    Chapter 11 Backing up, restoring, and recovering



  • Page 65

    Creating the recovery media
    To create HP Recovery media using HP Recovery Manager:
    IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
    beginning these steps.
    1.

    Type recovery in the taskbar search box, and then select HP Recovery Manager.

    2.

    Select Create recovery media, and then follow the on-screen instructions.

    If you need to recover the system, see Recovering using HP Recovery Manager on page 54.

    Using the HP Cloud Recovery Download Tool to create recovery media
    To create HP Recovery media using the HP Cloud Recovery Download Tool:
    1.

    Go to http://www.hp.com/support.

    2.

    Select Software and Drivers, and then follow the on-screen instructions.

    Restoring and recovery
    Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
    Recovery Manager, or the HP Recovery partition.
    IMPORTANT:
    products.

    HP Recovery Manager and the HP Recovery partition are not available for Windows 10 S

    Restoring, resetting, and refreshing using Windows tools
    Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
    Windows tools for backing up, restoring, and recovering your computer on page 51.

    Restoring using HP Recovery Manager and the HP Recovery partition
    You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
    computer to the original factory state:


    Resolving problems with preinstalled applications or drivers—To correct a problem with a
    preinstalled application or driver:
    1.

    Type recovery in the taskbar search box, and then select HP Recovery Manager.

    2.

    Select Reinstall drivers and/or applications, and then follow the on-screen instructions.



    Using System Recovery—To recover the Windows partition to original factory content, select the
    System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
    media. For more information, see Recovering using HP Recovery Manager on page 54. If you have not
    already created recovery media, see Creating HP Recovery media (select products only) on page 52.



    Using Factory Reset (select products only)—Restores the computer to its original factory state by
    deleting all information from the hard drive and recreating the partitions and then reinstalling the
    operating system and the software that was installed at the factory (select products only). To use the
    Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
    see Creating HP Recovery media (select products only) on page 52.
    NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to
    install the operating system and the software that was installed at the factory.

    Restoring and recovery

    53



  • Page 66

    Recovering using HP Recovery Manager
    You can use HP Recovery Manager software to recover the computer to its original factory state by using the
    HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
    partition (select products only).
    If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
    on page 52.
    IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
    beginning recovery, back up any personal data that you want to retain. See Using Windows tools for backing
    up, restoring, and recovering your computer on page 51.
    IMPORTANT:
    issues.
    NOTE:

    Recovery through HP Recovery Manager should be used as a final attempt to correct computer

    When you start the recovery process, only the options available for your computer are displayed.

    Before you begin, note the following:


    HP Recovery Manager recovers only software that was installed at the factory. For software not
    provided with this computer, you must either download the software from the manufacturer's website or
    reinstall the software from the media provided by the manufacturer.



    If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
    Recovery Manager. See Creating HP Recovery media (select products only) on page 52.



    If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
    work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
    or region, and then follow the on-screen instructions.

    Recovering using the HP Recovery partition (select products only)
    The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
    flash drive. This type of recovery can be used only if the hard drive is still working.
    The HP Recovery partition (select products only) allows System Recovery only.
    To start HP Recovery Manager from the HP Recovery partition:
    IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
    beginning these steps (select products only).
    1.

    Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
    Recovery Environment.
    ‒ or –
    For computers or tablets with keyboards attached:


    Press f11 while the computer boots, or press and hold f11 as you press the power button.

    For tablets without keyboards:


    54

    Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

    2.

    Select Troubleshoot from the boot options menu.

    3.

    Select Recovery Manager, and then follow the on-screen instructions.

    Chapter 11 Backing up, restoring, and recovering



  • Page 67

    NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
    boot order, and then follow the on-screen instructions. See Changing the computer boot order
    on page 55.

    Recovering using HP Recovery media
    If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
    use HP Recovery media to recover the original operating system and software programs that were installed at
    the factory.


    Insert the HP Recovery media, and then restart the computer.
    NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
    boot order, and then follow the on-screen instructions. See Changing the computer boot order
    on page 55.

    Changing the computer boot order
    If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
    the order of devices listed in BIOS where the computer looks for startup information. You can change the
    selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
    To change the boot order:
    IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
    beginning these steps.
    1.

    Insert the HP Recovery media.

    2.

    Access the system Startup menu.
    For computers or tablets with keyboards attached:


    Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

    For tablets without keyboards:


    Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
    ‒ or –
    Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

    3.

    Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
    instructions.

    Removing the HP Recovery partition (select products only)
    HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
    up hard drive space.
    IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
    or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
    Creating HP Recovery media (select products only) on page 52.
    Follow these steps to remove the HP Recovery partition:
    1.

    Type recovery in the taskbar search box, and then select HP Recovery Manager.

    2.

    Select Remove Recovery Partition, and then follow the on-screen instructions.

    Restoring and recovery

    55



  • Page 68

    12 Specifications
    Input power
    The power information in this section may be helpful if you plan to travel internationally with the computer.
    The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
    source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
    power source, it should be powered only with an AC adapter or a DC power source that is supplied and
    approved by HP for use with this computer.
    The computer can operate on DC power within the following specifications. Operating voltage and current
    varies by platform. The voltage and current for your computer is located on the regulatory label.
    Input power

    Rating

    Operating voltage and current

    5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
    5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C
    5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A
    – 45 W USB-C
    5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
    5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
    65 W USB-C
    5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
    USB-C
    19.5 V dc @ 2.31 A – 45 W
    19.5 V dc @ 3.33 A – 65 W
    19.5 V dc @ 4.62 A – 90 W
    19.5 V dc @ 6.15 A – 120 W
    19.5 V dc @ 6.9 A – 135 W
    19.5 V dc @ 7.70 A – 150 W
    19.5 V dc @ 10.3 A – 200 W
    19.5 V dc @ 11.8 A – 230 W
    19.5 V dc @ 16.92 A – 330 W

    DC plug of external HP power
    supply (select products only)

    NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
    240 V rms.

    56

    Chapter 12 Specifications



  • Page 69

    Operating environment
    Factor

    Metric

    U.S.

    Operating

    5°C to 35°C

    41°F to 95°F

    Nonoperating

    -20°C to 60°C

    -4°F to 140°F

    Operating

    10% to 90%

    10% to 90%

    Nonoperating

    5% to 95%

    5% to 95%

    Operating

    -15 m to 3,048 m

    -50 ft to 10,000 ft

    Nonoperating

    -15 m to 12,192 m

    -50 ft to 40,000 ft

    Temperature

    Relative humidity (noncondensing)

    Maximum altitude (unpressurized)

    Operating environment

    57



  • Page 70

    13 Electrostatic Discharge
    Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
    the shock you receive when you walk across the carpet and touch a metal door knob.
    A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
    components.
    To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

    58



    If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
    grounded.



    Keep components in their electrostatic-safe containers until you are ready to install them.



    Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.



    Use nonmagnetic tools.



    Before handling components, discharge static electricity by touching an unpainted metal surface.



    If you remove a component, place it in an electrostatic-safe container.

    Chapter 13 Electrostatic Discharge



  • Page 71

    14 Accessibility
    Accessibility
    HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
    everything we do. Here are some examples of how we are putting differences to work to create an inclusive
    environment focused on connecting people to the power of technology throughout the world.

    Finding the technology tools you need
    Technology can unleash your human potential. Assistive technology removes barriers and helps you create
    independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
    improve the functional capabilities of electronic and information technology. For more information, see
    Finding the best assistive technology on page 60.

    Our commitment
    HP is committed to providing products and services that are accessible for people with disabilities. This
    commitment supports our company's diversity objectives and helps us ensure that the benefits of technology
    are available to all.
    Our accessibility goal is to design, produce, and market products and services that can be effectively used by
    everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
    devices.
    To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
    company. All HP managers and employees are expected to support these objectives and their implementation
    in accordance with their roles and responsibilities:


    Raise the level of awareness of accessibility issues within our company, and provide our employees with
    the training they need to design, produce, market, and deliver accessible products and services.



    Develop accessibility guidelines for products and services, and hold product development groups
    accountable for implementing these guidelines where competitively, technically, and economically
    feasible.



    Involve people with disabilities in the development of accessibility guidelines, and in the design and
    testing of products and services.



    Document accessibility features and make information about our products and services publicly
    available in an accessible form.



    Establish relationships with leading assistive technology and solution providers.



    Support internal and external research and development that will improve assistive technology relevant
    to our products and services.



    Support and contribute to industry standards and guidelines for accessibility.

    International Association of Accessibility Professionals (IAAP)
    IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
    education, and certification. The objective is to help accessibility professionals develop and advance their
    careers and to better enable organizations to integrate accessibility into their products and infrastructure.
    Accessibility

    59



  • Page 72

    HP is a founding member, and we joined to participate with other organizations to advance the field of
    accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
    marketing products and services that can be effectively used by people with disabilities.
    IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
    from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
    the online community, sign up for newsletters, and learn about membership options.

    Finding the best assistive technology
    Everyone, including people with disabilities or age-related limitations, should be able to communicate,
    express themselves, and connect with the world using technology. HP is committed to increasing accessibility
    awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
    voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
    specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?

    Assessing your needs
    Technology can unleash your potential. Assistive technology removes barriers and helps you create
    independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
    and improve the functional capabilities of electronic and information technology.
    You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
    answer your questions, and facilitate your selection of the best solution for your situation. You will find that
    professionals qualified to do AT assessments come from many fields, including those licensed or certified in
    physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
    while not certified or licensed, may also provide evaluation information. You will want to ask about the
    individual's experience, expertise, and fees to determine if they are appropriate for your needs.

    Accessibility for HP products
    The following links provide information on accessibility features and assistive technology, if applicable,
    included in various HP products. These resources will help you select the specific assistive technology
    features and product(s) most appropriate for your situation.


    HP Elite x3–Accessibility Options (Windows 10 Mobile)



    HP PCs–Windows 7 Accessibility Options



    HP PCs–Windows 8 Accessibility Options



    HP PC’s–Windows 10 Accessibility Options



    HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)



    HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)



    HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
    OS)



    HP Shopping–peripherals for HP products

    If you need additional support with the accessibility features on your HP product, see Contacting support
    on page 65.
    Additional links to external partners and suppliers that may provide additional assistance:

    60



    Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)



    Google Products accessibility information (Android, Chrome, Google Apps)

    Chapter 14 Accessibility



  • Page 73



    Assistive Technologies sorted by impairment type



    Assistive Technologies sorted by product type



    Assistive Technology vendors with product descriptions



    Assistive Technology Industry Association (ATIA)

    Standards and legislation
    Standards
    Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
    address access to information and communication technology (ICT) for people with physical, sensory, or
    cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
    as performance-based requirements which focus on functional capabilities of covered products. Specific
    criteria cover software applications and operating systems, web-based information and applications,
    computers, telecommunications products, video and multi-media, and self-contained closed products.

    Mandate 376 – EN 301 549
    The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
    toolkit for public procurement of ICT products. The standard specifies the functional accessibility
    requirements applicable to ICT products and services, together with a description of the test procedures and
    evaluation methodology for each accessibility requirement.

    Web Content Accessibility Guidelines (WCAG)
    Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
    designers and developers create sites that better meet the needs of people with disabilities or age-related
    limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
    and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
    developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
    WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
    physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
    provides characteristics of accessible content:


    Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
    presentation, and color contrast)



    Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
    navigability)



    Understandable (by addressing readability, predictability, and input assistance)



    Robust (for instance, by addressing compatibility with assistive technologies)

    Legislation and regulations
    Accessibility of IT and information has become an area of increasing legislative importance. This section
    provides links to information on key legislation, regulations, and standards.


    United States



    Canada



    Europe

    Standards and legislation

    61



  • Page 74



    United Kingdom



    Australia



    Worldwide

    United States
    Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
    procurement of ICT, perform market research to determine the availability of accessible products and
    services, and document the results of their market research. The following resources provide assistance in
    meeting Section 508 requirements:


    www.section508.gov



    Buy Accessible

    The U.S. Access Board is currently updating the Section 508 standards. This effort will address new
    technologies and other areas where the standards need to be modified. For more information, go to Section
    508 Refresh.
    Section 255 of the Telecommunications Act requires telecommunications products and services to be
    accessible to people with disabilities. FCC rules cover all hardware and software telephone network
    equipment and telecommunications equipment used in the home or office. Such equipment includes
    telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
    special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
    forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and
    repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
    choices. For more information, go to Federal Communication Commission Section 255 information.

    21st Century Communications and Video Accessibility Act (CVAA)
    The CVAA updates federal communications law to increase the access of persons with disabilities to modern
    communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
    broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
    and Part 79.


    FCC Guide on the CVAA

    Other U.S. legislation and initiatives


    Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others

    Canada
    The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
    standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
    the involvement of persons with disabilities in the development of the accessibility standards. The first
    standard of the AODA is the customer service standard; however, standards for transportation, employment,
    and information and communication are also being developed. The AODA applies to the Government of
    Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
    organization that provides goods, services, or facilities to the public or other third parties and that has at
    least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
    2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .

    62

    Chapter 14 Accessibility



  • Page 75

    Europe
    EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
    requirements for public procurement of products and services in the ICT domain (European Commission
    Mandate M 376, Phase 1)" has been released.
    Background: The three European Standardization Organizations have set up two parallel project teams to
    carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
    of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
    ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
    work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for
    the work, previous drafts, listing of comments received and means to contact the task force) can be found at
    the Special Task Force 333.
    The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
    parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
    The two projects are closely coordinated.


    CEN project team



    European Commission mandate for e-accessibility (PDF 46KB)



    Commission takes low profile on e-accessibility

    United Kingdom
    The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
    and disabled users in the United Kingdom.


    W3C UK Policies

    Australia
    The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
    All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
    standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.

    Worldwide


    JTC1 Special Working Group on Accessibility (SWG-A)



    G3ict: The Global Initiative for Inclusive ICT



    Italian accessibility legislation



    W3C Web Accessibility Initiative (WAI)

    Standards and legislation

    63



  • Page 76

    Useful accessibility resources and links
    The following organizations may be good resources for information about disabilities and age-related
    limitations.
    NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
    assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
    does not imply endorsement by HP.

    Organizations


    American Association of People with Disabilities (AAPD)



    The Association of Assistive Technology Act Programs (ATAP)



    Hearing Loss Association of America (HLAA)



    Information Technology Technical Assistance and Training Center (ITTATC)



    Lighthouse International



    National Association of the Deaf



    National Federation of the Blind



    Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)



    Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)



    W3C Web Accessibility Initiative (WAI)

    Educational institutions


    California State University, Northridge, Center on Disabilities (CSUN)



    University of Wisconsin - Madison, Trace Center



    University of Minnesota computer accommodations program

    Other disability resources


    ADA (Americans with Disabilities Act) Technical Assistance Program



    Business & Disability network



    EnableMart



    European Disability Forum



    Job Accommodation Network



    Microsoft Enable



    U.S. Department of Justice - A Guide to disability rights Laws

    HP links
    Our contact webform
    HP comfort and safety guide
    HP public sector sales

    64

    Chapter 14 Accessibility



  • Page 77

    Contacting support
    NOTE:


    Customers who are deaf or hard of hearing that have questions about technical support or accessibility
    of HP products:




    Support is in English only.

    Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
    Time.

    Customers with other disabilities or age-related limitations who have questions about technical support
    or accessibility of HP products, choose one of the following options:


    Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.



    Complete the Contact form for people with disabilities or age-related limitations.

    Contacting support

    65



  • Page 78

    Index
    A
    AC adapter and battery light,
    identifying 5
    accessibility 59
    accessibility needs assessment 60
    action keys
    airplane mode 12
    identifying 11, 12
    keyboard backlight 12
    mute 12
    next track 12
    pause 12
    play 12
    privacy screen 12
    screen brightness 12
    speaker volume 12
    switch screen image 12
    using 12
    airplane mode 18
    airplane mode key 12, 18
    antivirus software, using 42
    assistive technology (AT)
    finding 60
    purpose 59
    AT (assistive technology)
    finding 60
    purpose 59
    audio 22
    adjusting volume 12
    headphones 22
    headsets 23
    sound settings 23
    speakers 22
    audio-out (headphone)/audio-in
    (microphone) combo jack,
    identifying 5
    B
    backing up software and
    information 43
    backups 51
    battery
    conserving power 33
    discharging 33
    factory-sealed 34

    66

    Index

    finding information 33
    low battery levels 33
    resolving low battery level 34
    battery charge 32
    battery information, finding 33
    battery power 32
    best practices 1
    BIOS
    determining version 44
    downloading an update 45
    starting the Setup Utility 44
    updating 44
    Bluetooth device 18, 20
    Bluetooth label 16
    boot order, changing 55
    bottom components 14
    buttons
    left TouchPad 8
    power 6
    right TouchPad 8
    C
    camera
    identifying 4, 7
    using 22
    camera light, identifying 7
    caps lock light, identifying 9
    caring for your computer 37
    cleaning your computer 37
    components
    bottom 14
    display 7
    keyboard area 8
    left side 6
    right side 4
    connecting to a network 18
    connecting to a wireless network 18
    connecting to a WLAN 19
    connecting to LAN 21
    connector, power 4, 5
    corporate WLAN connection 19
    critical battery level 33
    customer support, accessibility 65

    D
    data transfer 24
    Disk Cleanup software 36
    Disk Defragmenter software
    display components 7

    36

    E
    electrostatic discharge 58
    esc key, identifying 11
    external power, using 34
    F
    factory-sealed battery 34
    fingerprint reader, identifying 10
    fingerprints, registering 42
    firewall software 42
    fn key, identifying 11
    four-finger tap TouchPad gesture
    27
    G
    GPS

    20

    H
    hardware, locating 3
    headphones, connecting 22
    headsets, connecting 23
    Hibernation
    exiting 31
    initiated during critical battery
    level 33
    initiating 31
    high-definition devices, connecting
    24
    HP 3D DriveGuard 36
    HP Assistive Policy 59
    HP Device as a Service (HP DaaS) 43
    HP Fast Charge 32
    HP Mobile Broadband
    activating 20
    IMEI number 20
    MEID number 20
    HP PC Hardware Diagnostics UEFI
    downloading 48



  • Page 79

    starting 48
    using 47
    HP PC Hardware Diagnostics Windows
    downloading 46
    installing 47
    using 46
    HP Recovery Manager
    correcting boot problems 55
    starting 54
    HP Recovery media
    recovery 55
    using 52
    HP Recovery partition
    recovery 54
    removing 55
    HP resources 2
    HP Touchpoint Manager 43
    I
    IMEI number 20
    initiating Sleep and Hibernation 30
    input power 56
    installing
    optional security cable 43
    internal microphones, identifying 7
    International Association of
    Accessibility Professionals 59
    Internet security software, using 42
    J
    jacks
    audio-out (headphone)/audio-in
    (microphone) 5
    K
    keyboard and optional mouse
    using 29
    keyboard backlight action key
    keys
    action 11
    airplane mode 12
    esc 11
    fn 11
    Windows 11
    L
    labels
    Bluetooth 16
    regulatory 16
    serial number 15
    service 15

    12

    wireless certification 16
    WLAN 16
    left side components 6
    lights
    AC adapter and battery 5
    camera 7
    caps lock 9
    mute 9
    low battery level 33
    M
    maintenance
    Disk Cleanup 36
    Disk Defragmenter 36
    updating programs and drivers
    37
    managing power 30
    MEID number 20
    microSD card, inserting 16
    minimized image recovery 54
    minimized image, creating 54
    Miracast 24
    mobile broadband
    activating 20
    IMEI number 20
    MEID number 20
    mute light, identifying 9
    mute volume action key 12
    N
    next track action key

    12

    O
    one-finger slide touch screen
    gesture 29
    operating environment 57
    operating system controls 18
    original system recovery 54
    P
    passwords
    Setup Utility (BIOS) 41
    Windows 40
    pause action key 12
    play action key 12
    ports
    USB SuperSpeed port with HP
    Sleep and Charge 6
    USB Type-C 25

    USB Type-C power connector and
    Thunderbolt port with HP Sleep
    and Charge 4, 5
    USB Type-C Thunderbolt 23
    power
    battery 32
    external 34
    power button, identifying 6
    power connector
    identifying 4, 5
    Power icon, using 32
    power settings, using 32
    privacy screen action key 12
    privacy screen action key,
    identifying 12
    product name and number,
    computer 15
    public WLAN connection 19
    R
    recovery
    discs 52, 55
    HP Recovery Manager 54
    HP Recovery partition 53
    media 55
    starting 54
    supported discs 52
    system 54
    USB flash drive 55
    using HP Recovery media 53
    recovery media
    creating using HP Cloud Recovery
    Download Tool 53
    creating using HP Recovery
    Manager 53
    creating using Windows tools 51
    discs 53
    HP Recovery partition 52
    USB flash drive 53
    using 52
    recovery partition, removing 55
    regulatory information
    regulatory label 16
    wireless certification labels 16
    Remote HP PC Hardware Diagnostics
    UEFI settings
    customizing 49
    using 49
    resources, accessibility 64
    right side components 4

    Index

    67



  • Page 80

    S
    screen brightness action keys 12
    Section 508 accessibility standards
    61, 62
    security cable, installing 43
    serial number, computer 15
    service labels, locating 15
    Setup Utility (BIOS) passwords 41
    shipping the computer 38
    shutdown 31
    SIM card, inserting 16
    SIM slot, identifying 4
    Sleep
    exiting 30
    initiating 30
    Sleep and Hibernation, initiating 30
    slots
    SIM card 4
    slots (select products only)
    MicroSD memory card reader 4
    software
    Disk Cleanup 36
    Disk Defragmenter 36
    locating 3
    software installed
    locating 3
    software updates, installing 43
    sound. See audio
    sound settings, using 23
    speaker volume action keys 12
    speakers
    connecting 22
    identifying 10, 14
    special keys, using 11
    standards and legislation,
    accessibility 61
    supported discs, recovery 52
    switch screen image action key 12
    system recovery 54
    system restore point, creating 51
    T
    tap TouchPad and touch screen
    gesture 26
    three-finger swipe TouchPad
    gesture 28
    Thunderbolt port with HP Sleep and
    Charge, identifying USB Type-C 4,
    5

    68

    Index

    Thunderbolt, connecting USB TypeC 23
    touch screen gestures
    one-finger slide 29
    TouchPad
    using 26
    TouchPad and touch screen gestures
    tap 26
    two-finger pinch zoom 27
    TouchPad buttons
    identifying 8
    TouchPad gestures
    four-finger tap 27
    three-finger swipe 28
    two-finger slide 27
    two-finger tap 27
    TouchPad zone, identifying 8
    transfer data 24
    traveling with the computer 16, 38
    turning off the computer 31
    two-finger pinch zoom TouchPad and
    touch screen gesture 27
    two-finger slide TouchPad gesture
    27
    two-finger tap TouchPad gesture 27
    U
    unresponsive system 31
    updating programs and drivers 37
    USB SuperSpeed port with HP Sleep
    and Charge, identifying 6
    USB Type-C port, connecting 23, 25
    USB Type-C power connector and
    Thunderbolt port with HP Sleep and
    Charge, identifying 4, 5
    using passwords 40
    using the keyboard and optional
    mouse 29
    using the TouchPad 26
    V
    vents, identifying 14
    video
    Thunderbolt port device
    USB Type-C 25
    wireless displays 24
    video, using 23
    volume
    adjusting 12
    mute 12

    23

    W
    Windows
    system restore point 51
    Windows Hello 22
    using 42
    Windows key, identifying 11
    Windows passwords 40
    wired network (LAN) 21
    wireless antennas, identifying 7
    wireless button 18
    wireless certification label 16
    wireless controls
    button 18
    operating system 18
    wireless light 18
    wireless network (WLAN)
    connecting 19
    corporate WLAN connection 19
    functional range 19
    public WLAN connection 19
    wireless network, securing 43
    WLAN antennas, identifying 7
    WLAN device 16
    WLAN label 16
    WWAN antennas, identifying 7
    WWAN device 20






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